Leana Raphael
Dallas,TX
Summary
Detail-oriented professional experienced in customer service and administrative support. Skilled in communication, problem-solving, data entry, and scheduling to ensure accuracy in handling sensitive information. Known for providing effective support and maintaining organization in fast-paced settings while building strong relationships with customers and team members.
Overview
2027
2027
years of professional experience
Work History
UNIT SECRETARY TECH NICU LEVEL IV
Texas Health Presbyterian Hospital Plano
02.2023 - Current
- Coordinated communication between healthcare providers and patients, enhancing operational flow.
- Processed incoming calls, directing inquiries to appropriate staff members efficiently.
- Processed incoming calls, efficiently directing inquiries to appropriate staff members to ensure timely responses.
- Established trust and rapport with customers, upholding professionalism and service standards.
Appointment Scheduler/Receptionist-hybrid
TEXAS HEALTH ADULT CARE
Dallas, TX
05.2021 - 02.2023
- Managed incoming calls, promptly addressing patient inquiries and appointment requests to enhance patient experience.
- Managed a high volume of emails related to appointment scheduling requests.
- Assisted team members with various tasks to streamline operations and support overall team efficiency.
- Executed various assignments as instructed by management to support operations.
CNA/HUC-UNIT SECRETARY
Medical City Dallas Hospital
06.2014 - 09.2016
- Maximized patient flow by providing superior operational support.
- Answered questions and directed patients to appropriate locations, enhancing patient experience.
- Followed health system guidelines to ensure accurate care delivery and compliance.
- Adhered to HIPAA requirements and maintained all confidentiality.
- Maintained clean, safe environment by adhering to infection control policies, supporting patient safety.
Advisory/ student Support Specialist
Tarrant County Community College
Hurst
01.2010 - 09.2013
- Guided students in navigating academic pathways, degree planning, and course selection to enhance educational outcomes.
- Provided support with enrollment, registration, and understanding program requirements.
- Facilitated understanding of financial aid basics and campus resources, empowering students to make informed decisions.
- Collaborated with faculty and student services to ensure accurate information and timely support.
- Maintained detailed advising records and conducted follow-ups to ensure ongoing student support and engagement.
- Assisted with orientations, workshops, and student success events.
CUSTOMER SERVICE
CVS PHARMACY
05.2010 - 08.2012
- Assisted customers with questions and complaints in fast-paced environment, ensuring timely resolution.
- Maintain and build customer relationships.
- Cultivated strong customer relationships through regular communication and follow-ups.
- Updated pricing for items weekly to reflect market trends and drive sales.
- Collaborated with team members and independently completed tasks to meet project goals.
RECREATION AIDE | PROJECT COORDINATOR | CUSTOMER SERVICE
CITY OF HAMPTON, WEST HAMPTON COMMUNITY CENTER
05.2007 - 08.2009
- Supervised assigned age groups, fostering a safe and engaging environment.
- Planned, organized and delivered therapeutic recreational services to residents. encouraging participation in activities.
- Supervised age groups during activities to ensure safety and engagement.
- Maintained a positive environment for program participants, parents, staff, volunteers, and community members.
- Coordinated logistics for events, ensuring smooth execution and participant engagement.
- Assisted in various departmental areas, supporting timely and effective achievement of objectives.
BILLING REPRESENTATIVE
DIVERSIFIED REIMBURSEMENT SYSTEMS
2020 - 03.2023
- Addressed customer inquiries about bills and payment options to support financial understanding.
- Maintained accuracy of billing information while managing patient account records.
- Verified patient benefit information by contacting insurance carriers.
Education
Bachelor of Nursing -
Western Governors University
Dallas, TX01-2025
High School Diploma -
Hampton High School
Hampton, VA06-2009
Skills
- Departmental support
- Organizational skills
- Supervision of assigned age group
- Collaboration and autonomy
- Patient advocacy
- Medical terminology
- Communication and interpersonal skills
- Patient interactions
- Care coordination
- Event planning
- Age group supervision
Languages
English
Professional
Kiswahili
Professional
Timeline
UNIT SECRETARY TECH NICU LEVEL IV
Texas Health Presbyterian Hospital Plano
02.2023 - Current
Appointment Scheduler/Receptionist-hybrid
TEXAS HEALTH ADULT CARE
05.2021 - 02.2023
CNA/HUC-UNIT SECRETARY
Medical City Dallas Hospital
06.2014 - 09.2016
CUSTOMER SERVICE
CVS PHARMACY
05.2010 - 08.2012
Advisory/ student Support Specialist
Tarrant County Community College
01.2010 - 09.2013
RECREATION AIDE | PROJECT COORDINATOR | CUSTOMER SERVICE
CITY OF HAMPTON, WEST HAMPTON COMMUNITY CENTER
05.2007 - 08.2009
BILLING REPRESENTATIVE
DIVERSIFIED REIMBURSEMENT SYSTEMS
2020 - 03.2023
Bachelor of Nursing -
Western Governors University
High School Diploma -
Hampton High School