Leana Rodriguez
Smithville,Texas
Summary
I offer a customer-centric approach and a motivated attitude to thrive in fast-paced/ high-volume automotive service environments. I bring the ability to quickly grasp technical details and strong problem-solving skills to address customer concerns effectively. Ready to use and develop communication and organizational skills in a Service Advisor role.
Energetic and customer-focused with talent for building rapport and understanding client needs. Possesses in-depth knowledge of automotive systems and service, along with strong communication and organizational skills. Committed to enhancing customer satisfaction and driving service excellence.
Overview
6
6
years of professional experience
Work History
Automotive Service Advisor
Capitol Chevrolet
10.2023 - 01.2025
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Awarded service advisor of the month- April 2024
Aquaponics Farmer
Crisp Farms
06.2022 - 09.2023
- Conducted thorough inspections of monitoring sites, ensuring all equipment was functioning properly while identifying potential hazards or issues requiring attention.
- Monitored and adjusted irrigation systems to provide precise watering levels tailored to each plant's needs, promoting efficient water usage and healthy growth.
- Maintained detailed records of crop performance, enabling efficient tracking of successes and areas needing improvement over time.
- Ensured timely planting and harvesting schedules for maximum productivity and minimal waste.
Fulfillment Lead
Lowes Home Improvment
04.2021 - 06.2022
- Documented orders and updated daily logs with shift activities.
- Managed, motivated and monitored a team of 5 associates.
- Processed more than 100 orders a day with consistent record of meeting or exceeding productivity targets.
- Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backordered.
- Handled production picking, packing and shipping orders.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Took on extra hours and shifts during busy periods to meet tight deadlines.
- Kept work areas neat, clean and free from debris.
Customer Service Supervisor
Brookshire Brothers
05.2020 - 03.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Provided overrides and training to employees.
- Organized spaces, handled visual merchandising, cross-trained in all departments including warehouse freight, receiving clerk and office clerk.
Customer Service Supervisor
Target
10.2018 - 01.2020
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Delegated tasks to staff to organize and improve store efficiency.
- Provided backup to front end, stepped in and assisted with various tasks whenever employees were absent or at lunch.
- Managed customer service desk processing returns, refunds along with delivering curbside pick ups.
Education
High School Diploma -
Jack C. Hays High School
Kyle, TX06-2020
Skills
- Customer satisfaction
- Multitasking and organization
- CDK
- XTIME-COX AUTOMOTIVE
- Work order management
- Automotive terminology
- Preventative maintenance
- Strong work ethic
- Excellent communication
- Attention to detail
- Listening skills
- Reporting and documentation
- Program follow-up and assessment
- Teamwork
- Willing to learn
- Time management
Timeline
Automotive Service Advisor
Capitol Chevrolet
10.2023 - 01.2025
Aquaponics Farmer
Crisp Farms
06.2022 - 09.2023
Fulfillment Lead
Lowes Home Improvment
04.2021 - 06.2022
Customer Service Supervisor
Brookshire Brothers
05.2020 - 03.2021
Customer Service Supervisor
Target
10.2018 - 01.2020
High School Diploma -
Jack C. Hays High School
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