Leana Walker
San Francisco,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
HR Personnel Assistant Trainee
Sfmta San Francisco Municipal Transportation Agency
11.2023 - Current
- Prints and organizes documentation from HR staff for placement in personnel files. Ensure files, put away, locked when not actively worked on, and returns files to dedicated storage room when completed.
- Schedules finalists for pre-employment appointments such as medical and fingerprinting; advises supervisor of any delays in getting results back from such appointments.
- Utilizes spreadsheets, performs data entry into various systems, submits authorizations via Concentra portal/HUB, conduct mail merge to create pre-employment or appointment related forms.
- Track work progress through spreadsheets.
- Performs other related duties as assigned.
QA Analyst Manager
Trove Recommerce
01.2022 - 01.2023
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Administered 12 internal quality audits and assessed results to inform corrective action measures
QA/Production Supervisor
Trove Recommcerce
08.2020 - 01.2022
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed team of 100 production associates, overseeing productive production processes and meeting all deadlines.
- Established clear priorities and production quality standards.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
QA Analyst
Trove Recommerce
08.2019 - 08.2020
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Participated in departmental meetings to establish short- and long-term strategy.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Analyzed quality and performance data to support operational decision-making.
- Monitored KPIs to proactively address bottlenecks and quality issues.
Lobby Service Trainee
City & County Of San Francisco,Workforce Develope
06.2018 - 06.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Mail Clerk
USPS, San Francisco
10.2012 - 04.2015
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Set up automated mail-processing systems to maintain smooth sorting operations.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Medical Administrative Assistant
UCSF Cardiovascular Care And Prevention Center
08.2011 - 07.2012
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Called patients to confirm scheduled appointments day in advance.
- Provided educational documents and pamphlets to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used Epic to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered phone calls and messages for 8-physician Cardiologist medical facility, scheduling appointments, and handling patient inquiries
Education
Certificate - Medical Administrate Assistant
Jewish Vocational Services
San Francisco, CACertificate - Culinary Arts
Le Condon Bleu College of Culinary Arts - San Fran
San Francisco09.2015
Certificate - Medical Administrative Assistant
Jewish Vocational Services
San Francisco, CA10.2012
GED -
John Adams Community College
San Francisco, CA01.1994
Skills
- HR Policies
- Conflict Management
- Computer Literacy
- Answering Phones
- Maintaining Files
- Attention to detail
- Administrative support
- Effective communication
- Multitasking capabilities
- Time management
- Customer service orientation
- Problem-solving abilities
- Organizational skills
- Scheduling
- Word Processing
- Problem-Solving
- Microsoft Office
- Data Entry
Timeline
HR Personnel Assistant Trainee
Sfmta San Francisco Municipal Transportation Agency
11.2023 - Current
QA Analyst Manager
Trove Recommerce
01.2022 - 01.2023
QA/Production Supervisor
Trove Recommcerce
08.2020 - 01.2022
QA Analyst
Trove Recommerce
08.2019 - 08.2020
Lobby Service Trainee
City & County Of San Francisco,Workforce Develope
06.2018 - 06.2019
Mail Clerk
USPS, San Francisco
10.2012 - 04.2015
Medical Administrative Assistant
UCSF Cardiovascular Care And Prevention Center
08.2011 - 07.2012
Certificate - Medical Administrate Assistant
Jewish Vocational Services
Certificate - Culinary Arts
Le Condon Bleu College of Culinary Arts - San Fran
Certificate - Medical Administrative Assistant
Jewish Vocational Services
GED -
John Adams Community College
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