Bertina Tsosie
Sanostee,NM
Summary
Dynamic food service professional with a positive attitude and strong multitasking abilities, honed at Northern Navajo Medical Center. Proven track record in enhancing customer satisfaction through exceptional service and adherence to food safety standards. Adept at cross-functional teamwork and maintaining cleanliness, contributing to a productive and safe environment.
Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.
Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards.
Diligent Food Service Worker with comprehensive background in food service operations, delivering consistent quality in customer satisfaction. Proven track record of maintaining high standards in food preparation and safety. Demonstrated ability in teamwork and adaptability to dynamic kitchen environments. Diligent Food Service Worker with comprehensive background in food service operations, delivering consistent quality in customer satisfaction. Proven track record of maintaining high standards in food preparation and safety. Demonstrated ability in teamwork and adaptability to dynamic kitchen environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service Worker
Northern Navajo Medical Center
06.2021 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Managed inventory levels to prevent shortages and reduce waste.
- Improved dining experience by maintaining clean and organized eating area.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Custodian
Central Consolidated School District
10.2017 - 06.2021
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Assisted in achieving higher satisfaction levels among facility users, responding quickly to cleanliness and maintenance requests.
- Enhanced community comfort by maintaining outdoor areas, including sidewalks and parking lots, free from debris and snow.
- Improved air quality with use of eco-friendly cleaning products and proper ventilation practices.
- Conducted minor repairs to prevent disruptions, fixing leaks and replacing light bulbs.
- Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
Education
No Degree - Computer Science
Dine College
Shiprock, NMHigh School Diploma -
Newcomb High School
Newcomb, NM05-1994
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Cleaning and sanitation
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Working quickly
- Safe food handling
- Food preparation
- Food and safety standards
- Efficient food preparation
- Menu memorization
- Cross-functional teamwork
- Patient care
- Patient relations
Accomplishments
- Achieved 100% through effectively helping with Patient Food Preparations.
- Collaborated with team 4 in the development of Patients Food Preparations.
Certification
- Food Handlers Training
Languages
English
Native or Bilingual
Timeline
Food Service Worker
Northern Navajo Medical Center
06.2021 - Current
Custodian
Central Consolidated School District
10.2017 - 06.2021
No Degree - Computer Science
Dine College
High School Diploma -
Newcomb High School
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