Leandra Bonner
Cheyenne,WY
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
17
17
years of professional experience
Work History
Store Manager
Men's Wearhouse
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Zone Manager
KBS Services
12.2020 - Current
- I am in charge of about 120 separate accounts, spreading from Fort Collins to North Denver, also including Eaton, Broomfield and the Western Slope in Colorado for a janitorial company. I manage self-preforming accounts as well as vendor preformed accounts. I hire, terminate, coach, write up and clean right along my janitorial staff. I do and I am willing to travel to separate accounts. I do supply ordering, payroll verification, customer service with contract holders, make spread sheets, monthly audits on all accounts under me, expense reports, and have begun to learn bidding walks. I have excellent customer services skills and conduct myself in a professional manner, self-motivated, and always ready to help anyway needed
Site Manager
KBS
04.2020 - 12.2020
- I over see a crew of 35 people, I do building assignments, set up safety meetings for new hires, inspect buildings daily, I reach out to all new hires and get them set up and ready to go for their 1st day of work, I handle writes on my site, I figure out what chemicals and equipment are needed and request them from my zone manager, i work very closely with CBRE (Building maintenance) to ensure my crew is doing their job and by letting them know what needs to be fixed when we find it, I write meeting notes for the week and have everyone sign off on them, I help with start ups, I keep up on employees files, I keep track of all paper inventory for CBRE, make an order list for CBRE bi weekly for drinks, I preform required building audits monthly and hire. I also check on 3 other sites and their employees when needed
Assistant Meat Manager
Albertsons
04.2018 - 04.2020
- I wrote meat orders, cut meat, checked products dates, rotated products, unloaded the loads, customer service, was in charge of meat and seafood employees and supervising them. Before I was in the meat department I was a front end manager and was in charge of counting the safe, making change for the cashiers, supervising the cashiers, counting registers down, and customer service
Server
TravelCenters of America
04.2016 - 06.2018
- Customer service, cleaning, money handling
Manager on Duty
Ross Dress For Less
10.2011 - 01.2017
- I was responsible for customer service, making schedules, supervising the employees, counting the safe and making deposits, conference calls, scanning the truck in, stocking shelves, resetting isles when required, and recovering the store every evening
Studio Manager
Picture Me Portrait Studios
09.2011 - 09.2012
- I was responsible for making schedules, taking pictures of clients, nightly deposits and counting Down the register, booking appointments, customer service and cleaning studio daily
Assistant Manager
Wyoming off track betting
07.2008 - 12.2010
- I was responsible for customer service, supervising employee, placing horse and dog races bets, counting the safe and making deposits, preparing and counting registers drawers, and cleaning the facility every evening
Education
High school diploma - High school or equivalent
Lemoore High School
Lemoore, CA06-2005
Skills
- Cooking
- Food Safety
- Meat Cutting
- Assistant Manager Experience
- Merchandising
- Food Preparation
- Supervising Experience
- Store Management Experience
- Management
- Cleaning Experience
- Retail Sales
- Commercial Cleaning
- Food Handling
- POS
- Security
- Cash Handling
- Food Service
- Restaurant Experience
- Microsoft Word
- Inventory Control
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Team motivation
- Policies and procedures
- Staff management
- Staff supervision
- Sales expertise
- Employee scheduling
- Documentation and reporting
- Strategic thinker
- Bank and safe deposits
- Employee terminations
- Talent recruitment
- Risk management
Timeline
Store Manager
Men's Wearhouse
04.2023 - Current
Zone Manager
KBS Services
12.2020 - Current
Site Manager
KBS
04.2020 - 12.2020
Assistant Meat Manager
Albertsons
04.2018 - 04.2020
Server
TravelCenters of America
04.2016 - 06.2018
Manager on Duty
Ross Dress For Less
10.2011 - 01.2017
Studio Manager
Picture Me Portrait Studios
09.2011 - 09.2012
Assistant Manager
Wyoming off track betting
07.2008 - 12.2010
High school diploma - High school or equivalent
Lemoore High School
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