LEANDRA BOWMAN
Marysville,OH
Summary
Versatile Kronos Analyst specializing in application configuration. Hardworking and reliable system analyst with strong ability in troubleshooting all MS applications and Kronos WFC. Highly organized, proactive and punctual with a team-oriented mentality.
Overview
46
46
years of professional experience
Work History
HRIS Analyst
WVU Medicine
Morgantown, WV
12.2022 - Current
- Configured Kronos WFC Navigator building blocks
- Configure Function and Display security access points
- Develop Kronos system configuration documentation
- Resolve customer queries via phone, email, chat, or remote desktop tools.
- Developed automated test cases for validating new application functionality.
Kronos Administrator
Wheeling Hospital Medical Park
Wheeling, WV
07.2018 - 12.2022
- Collaborated with developers, designers, business analysts, project managers, IT staff members to ensure the successful implementation of Kronos WFC.
- Configured WFC Navigators and display profiles
- Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
- Developed training materials and videos for end-users on how to use the new or modified system effectively.
- Trained end users on the new system.
- Documented all changes made to the production environment according to established change control procedures.
- Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
- Resolved complex technical problems by working directly with UKG support when necessary.
Application Support Analyst
Wheeling Hospital Medical Park
Wheeling, WV
06.2008 - 12.2017
- Provided technical support to users on various system applications and software packages.
- Conducted training sessions for end-users on proper use of applications and software packages.
- Developed automated test cases for validating new application functionality.
- Escalated technical issues to development or technical operations team following prescribed support guidelines.
- Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
Help Desk Analyst
Wheeling Hospital Medical Park
Wheeling, WV
01.1995 - 05.2008
- Developed customer service standards for the help desk team.
- Maintained up-to-date knowledge of hardware, software, and other technology solutions used by the organization.
- Designed processes for troubleshooting common problems faced by customers.
- Provided technical assistance to employees.
- Developed reports to track customer satisfaction with help desk services.
- Identified trends in customer complaints or requests to improve service quality.
- Created documentation for end users on how to use the help desk software.
- Resolved escalated customer issues promptly and efficiently.
Help Desk Technician
Bell Mobility
Toronto, Ontario
08.1989 - 10.1995
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries
- Created new accounts, reset passwords and configured access to servers and file management software for users
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Assisted customers with various types of technical issues via email, live chat and telephone
- Served as first point of contact for incoming technical service calls and emails
- Walked customers through common phone hardware and software configurations to maximize service functionality
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting
- Used remote login tools to assist clients with technical and product questions
- Developed and maintained strong relations with customers to meet quality expectations
- Handled customer service issues by providing guidance or escalating for advanced support
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Accounts Payable Clerk
Stone & Thomas
Wheeling, WV
06.1978 - 12.1988
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors
- Worked closely with department personnel to produce accurate and timely bills.
Education
High School Diploma -
Wheeling Park High School
Wheeling, WV05.1978
Skills
- Project Documentation
- System Maintenance
- Systems Analysis
- Best practices and standards
- Workflow improvement
- Information Security
- Technical Analysis
- Troubleshooting and diagnostics
- Client Relations
- User Support
- Software Implementation
- Windows 95/98/2000/XP/XP Pro/NT
Timeline
HRIS Analyst
WVU Medicine
12.2022 - Current
Kronos Administrator
Wheeling Hospital Medical Park
07.2018 - 12.2022
Application Support Analyst
Wheeling Hospital Medical Park
06.2008 - 12.2017
Help Desk Analyst
Wheeling Hospital Medical Park
01.1995 - 05.2008
Help Desk Technician
Bell Mobility
08.1989 - 10.1995
Accounts Payable Clerk
Stone & Thomas
06.1978 - 12.1988
High School Diploma -
Wheeling Park High School
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