Leandra DeLeon - UNIT SECRETARY
Modesto,California
Summary
Medical professional with proven expertise/solid track record in medical records management and patient confidentiality adherence, trained and experienced at Stanford Hospital / Children's Hospital elevates healthcare efficiency. Skillfully balances critical thinking with compassionate customer service, ensuring optimal patient scheduling and record accuracy. Achieved significant improvements in surgery scheduling, enhancing patient care/patient satisfaction and operational workflow.
Solid experience using EPIC, NEXGEN and customized medical software systems.
Overview
11
11
years of professional experience
Work History
Medical Secretary /Medical Records and Health Information Technician
Children's Hospital/Bay Area Pediatric Pulmonary
07.2013 - 01.2014
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Answered phone calls and messages for a 5 physician medical facility, scheduling appointments, and handling patient inquiries.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Ensured patient confidentiality and privacy were maintained with meticulous record-keeping and adherence to HIPAA regulations.
Unit Secretary/ Med-Surg/Telemetry/Oncology
Stanford Hospital
01.2003 - 03.2013
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Assisted with 2 units - Med-Surg/Telemetry 26 bed units, answering phones, patient call lights
- Ensured lab report board was completed every morning by 5 a.m. for both units.
- Page nurses and doctors and maintained front unit desk ensuring daily workflow was completed.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Assisted with Code Blue..etc.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Fostered positive work environment by assisting new staff with orientation and training on unit protocols.
- Increased efficiency in patient care, organizing charts and medical records for easy access.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Received and routed laboratory results to correct clinical staff members.
Surgery Scheduler
Stanford Hospital
09.2003 - 12.2003
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Updated daily operating room calendars with accurate appointment schedules.
- Educated patients about surgeries and provided treatment plan documentation.
- Improved surgery room utilization with meticulous scheduling, avoiding overlaps and downtime.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Basic Life Support / CPR
BLS Class / CPR
Modesto, CA04-2018
Skills
- EPIC
- NEXGEN
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Unit Secretary
- Medical terminology expertise
- Patient confidentiality adherence
- Strong organizational skills
- Critical thinking
- Medical records management
- HIPAA compliance
- Electronic recordkeeping
Timeline
Medical Secretary /Medical Records and Health Information Technician
Children's Hospital/Bay Area Pediatric Pulmonary
07.2013 - 01.2014
Surgery Scheduler
Stanford Hospital
09.2003 - 12.2003
Unit Secretary/ Med-Surg/Telemetry/Oncology
Stanford Hospital
01.2003 - 03.2013
Basic Life Support / CPR
BLS Class / CPR
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