Leandra Fernandez-Huser

Work History

Nightcap Cocktails and Sweets

12.2024 - 01.2025

Managed and motivated employees as well as assist in training new hires.
Accomplished multiple tasks within established timeframes, such as taking bar and kitchen inventory, creating new menu items, and counting the safe and paying out servers from Gilman at Nightcap at close
Maintained professional, organized, and safe environment for employees and guests.
Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Enhanced customer satisfaction by resolving issues, maintaining open lines of communication, and ensuring high-quality service always.
Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.

Old Gilman Grill

01.2024 - 01.2025

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising quality of service.
Worked with Toast POS system to place orders and manage checks.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
In November of 2024, I was offered a position to manage at Nightcap Cocktail and Sweets from my general manager after months of hard work, dedication, and continued excellent service at Gilman.

Chili's Bar and Grill

04.2023 - 01.2024

Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Kept bar presentable and well-stocked to meet customer needs.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Served anywhere from 2 to 30 guests at time while maintaining quality service and attention.