LEANDRA FUENTES
Meriden,CT
Summary
Dynamic and customer-focused professional with extensive experience at Staples, excelling in product recommendations and payment processing. Proven ability to enhance customer satisfaction through clear communication and effective problem-solving. Skilled in returns processing and maintaining organized merchandise displays, contributing to increased sales and repeat business.
Overview
6
6
years of professional experience
Work History
Casheir
Staples
06.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
Grocery Sales Associate
Walmart
04.2013 - 03.2014
- Answered customers' merchandise questions and located specific items to enable customer purchase.
- Placed merchandise on proper shelves and restocked regularly to facilitate customer access.
- Cleaned and sanitized work areas, equipment and display cases to minimize contamination risks.
- Conducted produce quality evaluations and removed spoiled items to comply with company policy and reduce consumer health risks.
- Reported damaged or missing merchandise to management to minimize losses and identify areas of concern.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Stocking Associate
Old Navy
11.2011 - 12.2011
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Updated merchandise pricing to match new values and special promotional rates.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Stocking Associate
Macy's
11.2011 - 11.2011
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Updated merchandise pricing to match new values and special promotional rates.
- Pre-assembled containers to be easily selected by packing associates.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Camp Counselor
Girls Inc
06.2009 - 08.2009
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
Education
GED -
Penn Foster
Scranton, PA02-2026
Skills
- Product restocking
- Returns processing
- Clear communication
- Time management skills
- Payment collection
- Product recommendations
- Customer service
- Basic math
- Refunds and exchanges
- Identification checks
- Cash register operation
- Payment processing
Timeline
Casheir
Staples
06.2014 - 03.2015
Grocery Sales Associate
Walmart
04.2013 - 03.2014
Stocking Associate
Old Navy
11.2011 - 12.2011
Stocking Associate
Macy's
11.2011 - 11.2011
Camp Counselor
Girls Inc
06.2009 - 08.2009
GED -
Penn Foster
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