Leandra Gilpatrick
South Fork,PA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
10
10
years of professional experience
Work History
Community Branch Manager
S&T Bank
09.2020 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Resolved various issues impacting sales management and business operations.
- Consulted customers to boost product sales and services.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Submitted loan applications to underwriter for verification and recommendation.
- Developed strategic plans for day-to-day financial operations.
Assistant Manager/Personal Banker
First Commonwealth Bank Corporation
07.2018 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Office Manager
New Level Fitness
05.2014 - 12.2019
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Omni-Channel Fraud Analysis
Dick's Sporting Goods, Inc
11.2016 - 06.2018
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Worked with third-party vendors to access and analyze data and systems.
Education
Bachelor of Science - Business Administration W/Finance
Southern New Hampshire University
Hooksett, NH09.2026
Associate of Applied Science - Business Management
Pennsylvania Highlands Community College
Johnstown, PA12.2017
High School Diploma -
Baldwin Senior High School
Pittsburgh, PA05.2009
Skills
- Proficient in IBS, Teller insite
- Work Prioritization
- Banking Products and Services
- Shift Scheduling
- Risk Mitigation
- Operational Reports
- Human Resources Knowledge
- Interviewing and Hiring
- Business Development
- Bank Security Expert
- Employee Development
- Business Development Expertise
Notary
August 7th 2023-August 7th 2024
NMLS
ID# 1771904
Timeline
Community Branch Manager
S&T Bank
09.2020 - Current
Assistant Manager/Personal Banker
First Commonwealth Bank Corporation
07.2018 - 08.2020
Omni-Channel Fraud Analysis
Dick's Sporting Goods, Inc
11.2016 - 06.2018
Office Manager
New Level Fitness
05.2014 - 12.2019
Bachelor of Science - Business Administration W/Finance
Southern New Hampshire University
Associate of Applied Science - Business Management
Pennsylvania Highlands Community College
High School Diploma -
Baldwin Senior High School
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