Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leandra Jerez

New York,NY

Summary

Dynamic and compassionate professional with a proven track record working with patients , excelling in patient care and office administration. Mastered interpersonal communication and records management, enhancing patient satisfaction and streamlining business processes. Achieved long-term relationships through compassionate caregiving and efficient schedule management, demonstrating a blend of hard and soft skills essential for high-quality service. Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

4
4
years of professional experience

Work History

Home Care Provider

Anchor Home Health
05.2024 - Current
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
  • Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
  • Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.

Secretary

GAS 106 CORP
10.2020 - 06.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

Education

High School Diploma - Liberal Arts And Sciences

The College Academy
New York, NY
06.2013

Skills

  • Patient Care
  • Client documentation
  • Interpersonal Communication
  • Schedule Management
  • Decision-Making
  • Daily Charting
  • Emotional Support
  • Records Management
  • Compassionate Caregiving
  • Office Administration
  • Keyboarding skills
  • Customer Service
  • File Management

Timeline

Home Care Provider

Anchor Home Health
05.2024 - Current

Secretary

GAS 106 CORP
10.2020 - 06.2024

High School Diploma - Liberal Arts And Sciences

The College Academy