Leandra Meeks
Detroit,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Essentials Enterprises Llc
2023.11 - Current
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
CRM
AllianceOne
2021.06 - 2021.12
- Answering calls, helping homeowners keep their homes and accounts current with pandemic forbearances.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Production Worker
FCA US LLC
2019.02 - 2021.06
- I was a line production worker
- I put parts on all wrangler jeeps.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Contributed to product innovation by providing feedback on production challenges.
- Reduced downtime by performing regular maintenance on machinery.
Certified Nursing Assistant
Laurels of Toledo
2015.07 - 2019.10
- My responsibility includes answering call lights as well as assisting the nurses when needed
- I am to check and change all that is necessary briefs as well as bed sheets and clothes
- I help feed the residents I also give them comfort in times of need if they cannot sleep well through the night
- I am to keep their environment clean to ensure that it is healthy for them to live.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Leasing Consultant
Contour Toledo llc
2015.08 - 2017.12
- My job required me to schedule appointments, give tours of the property, follow up with recent phone calls and emails, as well as close the deal on leasing the apartment.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
CNA/Caregiver
Parrish Home Care
2014.03 - 2015.07
- My responsibilities were to care for patients in their homes ensuring safety and proper care
- I would sometimes bathe and dress them do basic cleaning of the home and also cook meals.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Assistant Manager
Underground by Journeys
2012.08 - 2013.07
- Help assist with all employees, maintain the stores image
- Complete mid-day and nightly deposits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Collector-call Center Agent
UCB, Inc.
2012.01 - 2012.05
- My duties were to collect debt from debtors
- Hit weekly goals as well as maintain monthly numbers.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
Education
High school diploma -
Whitmer High School
Toledo, OH05.2010
Skills
- Sales
- Manufacturing
- Microsoft Office
- Supervising experience
- Management
- Commercial cleaning
- Communication skills
- Basic math
- Motivational interviewing
- Computer skills
- Business growth strategies
- Relationship building and management
- Customer Engagement
- Client Needs Assessment
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Data Entry
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Data Collection
- Technical Support
- Assertiveness
- Account Management
- Reading Comprehension
- Spreadsheets
- Office equipment proficiency
- CRM software proficiency
Certification
CNA Certified, 01/01/15, 12/31/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Client Relationship Manager
Essentials Enterprises Llc
2023.11 - Current
CRM
AllianceOne
2021.06 - 2021.12
Production Worker
FCA US LLC
2019.02 - 2021.06
Leasing Consultant
Contour Toledo llc
2015.08 - 2017.12
Certified Nursing Assistant
Laurels of Toledo
2015.07 - 2019.10
CNA/Caregiver
Parrish Home Care
2014.03 - 2015.07
Assistant Manager
Underground by Journeys
2012.08 - 2013.07
Collector-call Center Agent
UCB, Inc.
2012.01 - 2012.05
High school diploma -
Whitmer High School
CNA Certified, 01/01/15, 12/31/20
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