Leandra Pino
Las Vegas,NM
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Best Western Plus Hotel. Skilled in customer relations and display setup, adept at fostering positive environments and optimizing resources. Demonstrated ability to mentor staff and manage budgets, achieving significant improvements in efficiency and service quality.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Super Save
04.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Store Associate
Yes Way
02.2021 - 04.2021
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized store to comply with cleanliness standards.
Assistant Hotel Manager
Best Western Plus Hotel
05.2019 - 02.2021
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
- Implemented safety protocols to maintain a secure environment for guests and staff members alike.
Assistant Manager
SUBWAY®Restaurants
03.2016 - 05.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
No Degree - Phlebotomy
Luna Community College
Las Vegas, NM05.2025
High School Diploma -
Santa Fe Community College
Santa Fe, NM08.2024
Skills
- Customer Relations
- Display Setup
- Flexible Schedule
- Goals and performance
Timeline
Assistant Store Manager
Super Save
04.2021 - Current
Store Associate
Yes Way
02.2021 - 04.2021
Assistant Hotel Manager
Best Western Plus Hotel
05.2019 - 02.2021
Assistant Manager
SUBWAY®Restaurants
03.2016 - 05.2019
No Degree - Phlebotomy
Luna Community College
High School Diploma -
Santa Fe Community College
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