Leandra Swihart
Richwood,OH
Summary
Patient-centric and detail-oriented health care leader with extensive experience in nephrology and dialysis operations. Proven ability to cultivate profitable relationships with key clients and stakeholders, ensuring the delivery of best-in-class services to elevate patient and nephrologist satisfaction. Skilled in expediting organizational growth through strategic planning, effective team engagement, and implementation of business operations best practices. Demonstrated efficiency in successfully completing multi-faceted projects within set time and budgetary constraints. Instrumental in guiding and mentoring cross-functional teams to maximize productivity and enhance professional growth. Articulate communicator with excellent time management, leadership, problem-solving, and decision-making skills, with a keen attention to detail. Able to work in a dual role as operations and clinical with a strong educational background and practical experience. Technical skills include expertise in MS Office Suite, PowerBI, and multiple electronic medical record platforms.
Overview
17
17
years of professional experience
Work History
DIRECTOR, MARKET OPERATIONS
STRIVE HEALTH
01.2023 - Current
- Implemented new contract into markets across 25 states in cross matrix organization to help bring value-based kidney care options to 11000+ patient lives
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Pivot quickly, outstanding communication, and relationship building effort, team player
- Implemented performance metrics for consistent evaluation and improvement.
- Streamlined workflows to boost productivity across multiple functions.
- Cultivated high-performing teams by implementing leadership development programs.
REGIONAL OPERATIONS MANAGER
DAVITA
11.2021 - 01.2023
- Devised and deployed improvement initiatives for new CKCC Program for Integrated Kidney Care
- Optimized varied procedures related to population health, accountable care organization, and CMS initiatives through implementation of innovative technologies and new clinical programs
- Met and exceeded organizational objectives through collaboration and engagement with nephrologists, while ensuring compliance with established policies and procedures
- Enhanced quality and productivity by effectively supporting the model of care team in driving Value Based Care initiatives
- Directed14 direct reports while streamlining day-to-day operations of over2000 CKD/ESKD patients and advanced practice providers throughout5 practice locations in Ohio and Pittsburgh
- Lead performance in all markets for first fiscal year
- Improved nephrologist collaboration through implementing changes in the CKD Model of Care
- Built out entire market from Regional Operations Manager down and lead successful team for first fiscal year
- Leveraged physician relationships already in place to build upon and improve the overall CKCC platform
GROUP FACILITY ADMINISTRATOR
DAVITA
01.2008 - 01.2021
- Facilitated establishment and deployment of strategic plan for6 free standing dialysis units across diverse geographic location
- Prepared and secured operating and capital budgets for financial approval
- Controlled daily operations
- Led financial oversight and sustainability for my group of facilities
- Hired, terminated, growth and acquisition, labor management, rolled out new initiatives
- Lead Joint Venture Meetings with nephrologist partners
- Helped build team and new leadership all while maintaining within labor budget and being a clinical leader for patient outcomes
- Ensured appropriate and productive leadership standards by mentoring and coaching supervisors and leads
- Played a pivotal role in expanding market- opened two additional denovos in the area
- Lead home growth by leveraging nephrologist engagement and relationships
- Served on the Divisional Labor Team with finance manager to help lower overall costs for the division
- 15 free standing units
- Responsible for P & L over42 million, reporting any variances in G&A, labor, and other expenses
- Prepared and executed monthly Facility Administrator meetings, passed over10 CMS State Surveys with deficiency free outcomes
- 100% retention rate at home clinic of Meadowhawk
Education
Bachelor's - Science Nursing
Ohio University
Athens, OHMaster's - Health Administration
Ohio University
Skills
- Relationship Building
- Customer Service
- Change Management
- Staff Development
- Strategic Insight
- Physician Relationships
- Time Management
- Practice Management
- Joint Venture/Stakeholder
- Financial Oversight & Budget Planning
- Verbal and written communication
- Decision-making
Timeline
DIRECTOR, MARKET OPERATIONS
STRIVE HEALTH
01.2023 - Current
REGIONAL OPERATIONS MANAGER
DAVITA
11.2021 - 01.2023
GROUP FACILITY ADMINISTRATOR
DAVITA
01.2008 - 01.2021
Bachelor's - Science Nursing
Ohio University
Master's - Health Administration
Ohio University
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