Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Leandra White

Denton ,TX

Summary

Seeking employment with a reputable organization where I can utilize my customer service skills and gain on job experience.

Overview

12
12
years of professional experience

Work History

Customer Service Representative/ Work From Home

Signify
11.2022 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Leasing Agent

Deerwoods Real Estate Management
08.2017 - 10.2022
  • Passionate, Creative professional driven to help others, Great with Organization and motivated to achieve complete customer or tenant satisfaction
  • Searching for employment with an apartment community that values caring employees, exceptional customer service skills, obsession with detail and unstoppable drive
  • Driving to different complex and showing the unit to customers who set an appointment
  • Providing the information about the community and policy's about our Properties so that customers leave the showing knowing they received the best acknowledgment so they can begin to apply
  • Creating Zillow,Facebook & Forrent.com Leads
  • Working on Yardi and CRM Flex.

Account Manager

SANTANDER Consumer USA
07.2016 - 08.2020
  • Collecting on delinquent accounts around 60 -90 days.
  • Skip tracing each account to find a direct phone or address for consumer.
  • Working a list of 500 or more accounts.

Customer Service Representative

OPTUM United Healthcare
07.2015 - 12.2015


  • Educated customers on healthcare account status, processed payments to certify accounts current standing, provide customer insight into the healthcare systems and product offered
  • Addressing customer concerns including working with other internal departments such as Pharmacy to ensure overall customer satisfaction on every customer contact.
  • Taking payments for accounts.

Customer Service Agent

InTouch
08.2014 - 07.2015
  • Provide exceptional customer service by responding to inbound calls, email correspondence or via Chat
  • Addressed all inquiries in a timely and accurate manner with professionalism and proficiency
  • Placed orders and assisted with tracking orders to ensure timely delivery and customer fulfillment.

Cashier/Line Cook/ Crew Member

Dunkin Donuts
01.2013 - 05.2014
  • Responsible for taking money in the form of cash, credit cards from patrons, balanced register, high accuracy for error free transactions
  • Provided great customer service in a fast-fun paced environment, team oriented
  • Prepared donuts, cakes and other menu items for purchase maintained to keep store clean and appropriate for customers.

Education

High School Diploma -

P.U.S.H Academy
Denver, CO
05.2014

Skills

  • Customer Service
  • CSR
  • Customer Care
  • Live Chat
  • Account Management
  • Cold Calling
  • Business Development
  • Help Desk
  • Negotiation
  • Salesforce
  • Fair Housing regulations
  • Yardi

Personal Information

Relocation: Anywhere

Timeline

Customer Service Representative/ Work From Home

Signify
11.2022 - 07.2024

Leasing Agent

Deerwoods Real Estate Management
08.2017 - 10.2022

Account Manager

SANTANDER Consumer USA
07.2016 - 08.2020

Customer Service Representative

OPTUM United Healthcare
07.2015 - 12.2015

Customer Service Agent

InTouch
08.2014 - 07.2015

Cashier/Line Cook/ Crew Member

Dunkin Donuts
01.2013 - 05.2014

High School Diploma -

P.U.S.H Academy

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Leandra White