LeAndra Williams
Dallas,Texas
Summary
Competent Credit Analyst knowledgeable in conducting background checks and developing methodologies to predict future risk behaviors. Strong sense of ownership, detailed orientated, with proven ability to manage multiple task's effectively and efficiently. Updating and reviewing schedules and analyzing reports to ensure deadlines have been completed and resolved.
Overview
7
7
years of professional experience
Work History
Credit Analyst
Capital One
07.2018 - Current
- Analyzing and responding to document sent to Credit Bureau for disputes.
- Investigate and respond to potential Identity Theft Claims.
- Verify discrepancies by using multiple diverse systems
- Managed Visual Management Board to help communicate teams objectives, production and inventory efficiently by keeping board updated with recent and accurate information.
- Used Quality Assurance findings to close knowledge gaps and build best practices.
- Managed queues with average completion rate 30*45 customer files daily .
- Lead training sessions with vendors in order to support business needs.
- Legal order corrections, while maintaining quality on legal holds/ release.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Investigated and resolved customer disputes related to credit decisions.
- Complied with internal controls and government regulations.
Recruiter
Capital One
01.2022 - 01.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Managing daily calendars for multiple executives, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes.
- Prepare professional business communication documents including memos, letters, and emails
- Build and maintain good business relationships with executives and administrative staff across organizations.
- Participation in general administrative duties (copying), distributing mail, ad-hoc projects, committees and/ or group events.
- Promote fun and team-oriented work environment.
- Managed confidential communications.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Collections Agent
Capital One
08.2017 - 07.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Directed day-to-day collections functions.
- Achieved performance goals on consistent basis.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as result of strong negotiation skills combined with effective account management strategies.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Maintained strict compliance with all federal, state, and company regulations during each step of collections process.
- Developed expertise in multiple collections software systems for seamless transition between different clients'' needs.
- Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
- Analyzed customer financial records to determine appropriate payment plan.
- Prepared and submitted legal documents to initiate court proceedings.
Education
Associate of Science - Medical Anthropology
Dallas College
Dallas, TX05.2025
Skills
- Attention to detail in calendaring, travel and expense
- Assess problems, researches and provides options for solutions
- Team player who builds relationships easily
- Continually seeks to learn and grow
- Adds value for mangers and contributes to team environment
- Communicates well in both written and verbal
- Proficient in MS and Google Suite product
- Proficient in MS and Google Suite product
Timeline
Recruiter
Capital One
01.2022 - 01.2023
Credit Analyst
Capital One
07.2018 - Current
Collections Agent
Capital One
08.2017 - 07.2018
Associate of Science - Medical Anthropology
Dallas College