Leandrah Hollingshead
Sheboygan Falls,WI
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Parts and Service Supervisor
Bobcat Plus
De Pere, Wisconsin
07.2025 - Current
- Coordinated service schedules to optimize technician workloads and customer satisfaction.
- Analyzed trending parts sales, increasing profit by having seasonal parts on-hand.
- Managed public page for De Pere location, successfully increasing engagement by over 160%
- Oversaw customer inquiries and provided accurate information regarding parts and services.
- Managed parts pipeline, increasing order and inventory catalogue accuracy.
Dynamic Service Manager
Gandrud Chevrolet
Green Bay, Wisconsin
05.2024 - 07.2025
- Boosted customer satisfaction, created relationships with customers.
- Increased customer retention with customer service and conflict management skills.
- Presented the concept of adopting an internal categorizing system, to improve record-keeping accuracy.
- Oversaw daily operations of service department, ensuring efficient workflow and customer satisfaction.
Customer Service Representative
WisDOT Hill Farms Transportation Building
Green Bay, WI
07.2023 - 04.2024
- Assisted customers with inquiries regarding transportation services and policies.
- Managed customer complaints, providing timely resolutions to enhance satisfaction.
- Utilized transportation management software to process and track service requests.
- Facilitated communication between departments to resolve complex customer issues promptly.
Education
Some College (No Degree) - Human Resources Management
Penn Foster Career School
Scranton, PAMarinette High School
Marinette, WISkills
- Customer Service and Retention
- Team Building
- Data analysis
- Communication
- Human resources management
- Multitasking Abilities
- Negotiation
- Adaptability
Certification
- Routinely attends manufacturer training, which pertains to new safety rules and regulations.
- Attended an online leadership class.
Timeline
Parts and Service Supervisor
Bobcat Plus
07.2025 - Current
Dynamic Service Manager
Gandrud Chevrolet
05.2024 - 07.2025
Customer Service Representative
WisDOT Hill Farms Transportation Building
07.2023 - 04.2024
Some College (No Degree) - Human Resources Management
Penn Foster Career School
Marinette High School