Leandre Constantine
Brooklyn
Summary
Assertive and solution-driven human/social services program administrator with 15+ years' experience in providing oversight and operational support to residential facilities, rehabilitative and support care services programs focused on benefit to underserved, marginalized and developmentally disabled individuals. Progressive responsibilities have entailed interpersonal skills and relationship building with managerial hierarchy, multi-disciplined professionals, case managers, direct care professionals, consumers, and program participants. Assist in planning and analysis in support of major department or division activities, responsibilities and goals. Coordinate and implement special initiatives. Serve as public face to programs and events, acting as liaison to community interests. Ensure compliance with rigorous professional industry quality standards, NY State and federal regulatory mandates.
Overview
23
23
years of professional experience
Work History
Director of Day Services LIC and Carmen Aquiline DayHab
Catholic Charities Neighborhood Services
08.2015 - Current
- Provided direct supervision of the Program Managers for LIC and Carmen Aquilone/Senior Day Habilitation and Assistant Manager of Operation Fun
- Collaborated with management team in hiring staff for Day Services and participated in their ongoing training, evaluation and discipline
- Assigned work and directed the activities of program management staff at program facilities
- Implemented systems to ensure staff was available for individuals' needs
- Reviewed overtime requirements as needed
- Developed systems and procedures for the security of all-individual's personal information
- In association with health administrator and Director for Clinical Services, developed systems to respond to regulatory oversight entities including responses to plans of corrective action
- Developed systems to grow the program with the changing of OPWDD SEMP and Pathway regulations strategies
Director of Quality Improvement and Coorporate Com
Program Development Services Inc
04.2022 - 01.2025
Director of Quality Improvement and Compliance
Program Development Services Inc
04.2022 - 01.2025
- Enhanced overall product quality by implementing strategic process improvements and streamlining company-wide workflows.
- Collaborated with stakeholders at various levels to incorporate customer feedback into new product development processes, ensuring alignment with market needs.
- Promoted a culture of continuous improvement throughout the organization by leading employee training programs on Lean Six Sigma methodologies.
- Streamlined root cause analysis procedures for faster issue resolution, minimizing downtime and enhancing productivity levels.Assist in facililitating the application of all relevant federal state and local laws,regulation and policies by identifying the need for policies and pr procedures,development of policies and procedures,implementation of policies and procedures and evaluation od policies and procedures
Director of Residential Programs - Services for People with D.D.
Catholic Charities Neighborhood Services
05.2011 - 08.2015
- To facilitate centralized and integrated approach to the delivery of services, supervise the day-to-day operations of residential facilities
- Hire, discipline and participate in ongoing training and evaluation of staff for facilities; engender teamwork atmosphere
- Delegate staff assignments, direct their activities, assign overtime and transfer employees between facilities, as needed
- Develop systems and procedures to ensure security, management and accounting of all consumers' personal monies, and staff availability for consumer needs
- Collaborate with the Director for Clinical Services to develop systems to respond to regulatory oversight entities including responses to plans of corrective action from a member of the Incident Review Committee
- Coordinate with the Investigations Unit or Chairs of Admission/Discharge Committees
- Travel regularly to facilities and remain available on a 24/7 on-call basis
- In conjunction with the Vice-President and Administrator of Residential Services, work on the development of budgets, and the processing of Rate Appeals
- Serve as backup for administration
Acting Director of Day Services (temporary assignment)
07.2013 - 03.2014
- Provided direct supervision of the Program Managers for LIC and Carmen Aquilone/Senior Day Habilitation and Assistant Manager of Operation Fun
- Collaborated with management team in hiring staff for Day Services and participated in their ongoing training, evaluation and discipline
- Assigned work and directed the activities of program management staff at program facilities
- Implemented systems to ensure staff was available for individuals' needs
- Reviewed overtime requirements as needed
- Developed systems and procedures for the security of all-individual's personal information
- In association with health administrator and Director for Clinical Services, developed systems to respond to regulatory oversight entities including responses to plans of corrective action
Assistant Night Manager - Donald Savio Residence
01.2009 - 10.2011
- Attended case conferences
- Wrote, summarized and interpreted treatment plans, and established goals for all residence consumers
- Supervised staff and household activities during the evening hours
Acting Chairperson of IRC Committee
01.2010 - 05.2011
- Oversaw and facilitated the review and evaluation of every SRI's investigation to assess thoroughness and objectivity, and determine whether conclusions and recommendations complied with professional standards and guidelines of OPWDD
- Reviewed all SRI and Recordable Incidents to ensure that incidents were appropriately reported, investigated and documented in adherence with OPWDD and NHTD Incident Reporting Policy
- Ascertained that necessary and appropriate corrective, preventive, and/or disciplinary action was taken in accordance with the Committee's recommendations
- If other actions were taken, submitted an explanation as to why these recommendations were revised
- If warranted, developed recommendations for changes in provider policy and procedure to prevent or minimize future similar situations
- Identified trends in SRI and recommended proper corrective and preventive policies and procedures to Agency administration
Quality Assurance Specialist Investigator
01.2009 - 05.2011
- Oversaw efficacy of quality assurance standards, policies and procedures
- Interpreted and implemented QA standards; drafted policies and procedures
- Devised sampling procedures and directions for recording and reporting quality data
- Reviewed the implementation and efficiency of quality and inspection systems plan, conducted and monitored testing and inspection of materials and products to ensure finished product quality
- Documented internal audits and other QA activities; investigated customer complaints and non-conformance issues; collected and compiled statistical quality data
- Analyzed data to identify areas for improvement in the quality system development; recommended and monitored corrective and preventive actions; prepared reports to communicate outcomes of quality activities; identified training needs; organized training interventions to meet quality standards; coordinated and supported on-site audits conducted by external providers
- Evaluated audit findings and implemented appropriate corrective actions; monitored risk management activities; and assumed responsibility for document management systems
- Ensured ongoing compliance with quality and Agency regulatory requirements
Residence Manager - 14-Bed ICF
PSCH
01.2002 - 08.2005
- Responsible for the total residence operation in accordance with State and federal regulations
- Supervised assistant residence manager, shift supervisor, direct care and support staff
- Ensured residents received quality clinical and supportive care
- Performed function assessments to determine individual is living skills and assign instruction/coaching to improve their capabilities
- Established and maintained constructive reciprocal relations with facilities and community groups
- Coordinated all day-to-day operations issues within the residence and remained on-call after hours for emergencies and unanticipated operational issues
- Conducted investigations in accordance with OMRDD and QMRP regulations
Residence Manager - 14-Bed ICF
St. Vincent's Services
11.2001 - 11.2002
- Oversaw total residence operation in accordance with State and federal regulations, QMRP and conducted investigations when warranted
- Developed and implemented residence procedures and schedules
- Ensured that administrative systems and operational procedures were in place and carried out efficiently
- Interviewed applicants and made hiring recommendations
- Supervised, trained and coordinated the schedules and activities of residential counselors, housekeepers, and maintenance employees
- Planned and monitored system resident preventive maintenance and prompt repairs
- Purchased necessary supplies and equipment
Education
B.S. - Telecommunications
New York City Technical College
Brooklyn, NY05.1994
CQL Interviewer Certificate -
08.2015
A.A.S. - Electrical Engineering
New York City Technical College
Brooklyn, NY10.1992
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
Job Description
Director of Quality Improvement and Corporate Compliance, Administration, Executive Director, Exempt, 02/02/22, Under the Supervision of the Executive Director, the Director of QA/QI shall develop and implement Quality Assurance initiatives including the monitoring of and evaluation of the quality of all programs and services at Program Development Services (PDS). Assist in facilitating the application of all relevant federal, state and local laws, regulations and policies by identifying the need for policies and procedures, development of policies and procedures, implementation of policies and procedures and evaluation of policies and procedures.
Timeline
Director of Quality Improvement and Coorporate Com
Program Development Services Inc
04.2022 - 01.2025
Director of Quality Improvement and Compliance
Program Development Services Inc
04.2022 - 01.2025
Director of Day Services LIC and Carmen Aquiline DayHab
Catholic Charities Neighborhood Services
08.2015 - Current
Acting Director of Day Services (temporary assignment)
07.2013 - 03.2014
Director of Residential Programs - Services for People with D.D.
Catholic Charities Neighborhood Services
05.2011 - 08.2015
Acting Chairperson of IRC Committee
01.2010 - 05.2011
Assistant Night Manager - Donald Savio Residence
01.2009 - 10.2011
Quality Assurance Specialist Investigator
01.2009 - 05.2011
Residence Manager - 14-Bed ICF
PSCH
01.2002 - 08.2005
Residence Manager - 14-Bed ICF
St. Vincent's Services
11.2001 - 11.2002
CQL Interviewer Certificate -
A.A.S. - Electrical Engineering
New York City Technical College
B.S. - Telecommunications
New York City Technical College
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