LE'ANDRE FIELDS
Phoenix,AZ
Summary
Accomplished customer service leader with experience in both production and warehouse environments, currently excelling as a Command Center Operator. Skilled in optimizing operations while prioritizing seamless customer experiences. Thrives in high-pressure settings, committed to delivering excellence at every touchpoint. Ready to drive impactful outcomes and redefine industry standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Command Center Operator
Vanguard
06.2021 - Current
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Monitored communications to detect important information related to current and planned military operations.
- Assist in developing a QSR Tool that automates call handling, streamlining the process for callers to swiftly receive calls, eliminating the need for manual queue switching.
CSR
Waste Management
01.2020 - 01.2021
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
CSR - Customer Service Representative
Maximus
11.2019 - 01.2020
- Managed timely and effective replacement of damaged or missing products.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Floor Lead
GE Pack
01.2017 - 01.2019
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
- Collaborated with other departments to drive successful completion of assigned tasks.
Customer service
Walgreens
01.2016 - 01.2017
- Interacted with customers and employees to resolve customer service concerns.
- Provided extraordinary customer service to clients.
- Developed strategic plans and increased production, productivity and customer service.
Production Worker
Leclerc Foods
01.2012 - 01.2016
- Inspected products and machines to maintain quality and efficiency.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Resolved issues quickly to maintain productivity goals.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ02.2027
High School Diploma -
Moon Valley High School
Phoenix, AZ01.2011
Skills
- Risk Management
- Data Analysis
- Remote Support
- Disaster Recovery Planning
- Complaint resolution
- Scheduling
- Data Entry
- Data Collection
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Critical Thinking
Certification
Small Business Management
Additional Information
- Youth Ministry Leadership: Engaged in youth ministry leadership roles focusing on education and environmental initiatives.
- Professional Development: Committed to staying updated on customer service and operations trends.
- Interests: Volunteering, Hiking, Encouraging others.
Timeline
Command Center Operator
Vanguard
06.2021 - Current
CSR
Waste Management
01.2020 - 01.2021
CSR - Customer Service Representative
Maximus
11.2019 - 01.2020
Floor Lead
GE Pack
01.2017 - 01.2019
Customer service
Walgreens
01.2016 - 01.2017
Production Worker
Leclerc Foods
01.2012 - 01.2016
Bachelor of Science - Business Management
Grand Canyon University
High School Diploma -
Moon Valley High School