Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Certification
Timeline
Generic

LE'ANDRE FIELDS

Phoenix,AZ

Summary

Client success professional with strong expertise in building and maintaining client relationships. Adept at problem-solving, communication, and leveraging data-driven insights to enhance client satisfaction. Known for excellent teamwork, adaptability, and results-driven approach. Skilled in client onboarding, account management, and conflict resolution, consistently delivering impactful outcomes

Overview

13
13
years of professional experience
1
1
Certification

Work History

Client Success Specialist

ALTO
09.2024 - Current
  • Assisted clients in reporting and support needs to help develop success plans and monitor progress.
  • Provided comprehensive training to new hires, fostering a culture of exceptional customer service within the team.
  • Consistently exceeded performance targets by maintaining a proactive approach towards client account management and keeping in close contact with managers
  • Build cases on vandalism, shoplifting, and homeless encampment

Command Center Operator

Vanguard
01.2021 - 09.2024
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Monitored communications to detect important information related to current and planned military operations.
  • Assist in developing a QSR Tool that automates call handling, streamlining the process for callers to swiftly receive calls, eliminating the need for manual queue switching.

CSR

Waste Management
01.2019 - 01.2021
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.

Floor Lead

GE Pack
01.2017 - 01.2019
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
  • Collaborated with other departments to drive successful completion of assigned tasks.

Customer service

Walgreens
01.2016 - 01.2017
  • Interacted with customers and employees to resolve customer service concerns.
  • Provided extraordinary customer service to clients.
  • Developed strategic plans and increased production, productivity and customer service.

Production Worker

Leclerc Foods
01.2012 - 01.2016
  • Inspected products and machines to maintain quality and efficiency.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Resolved issues quickly to maintain productivity goals.

Education

Bachelor of Science - Business Management

Grand Canyon University
Phoenix, AZ
02.2027

High School Diploma - undefined

Moon Valley High School
Phoenix, AZ
05.2011

Skills

  • Risk Management
  • Data Analysis
  • Remote Support
  • Disaster Recovery Planning
  • Complaint resolution
  • Scheduling
  • Data Entry
  • Data Collection
  • Call Management
  • Appointment Scheduling
  • Paperwork Processing
  • Critical Thinking

ADDITIONAL INFORMATION

  • Youth Ministry Leadership: Engaged in youth ministry leadership roles focusing on education and environmental initiatives.
  • Professional Development: Committed to staying updated on customer service and operations trends.
  • Interests: Volunteering, Encouraging others.

Certification

Small Business Manager


Timeline

Client Success Specialist

ALTO
09.2024 - Current

Command Center Operator

Vanguard
01.2021 - 09.2024

CSR

Waste Management
01.2019 - 01.2021

Floor Lead

GE Pack
01.2017 - 01.2019

Customer service

Walgreens
01.2016 - 01.2017

Production Worker

Leclerc Foods
01.2012 - 01.2016

High School Diploma - undefined

Moon Valley High School

Bachelor of Science - Business Management

Grand Canyon University

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