LE'ANDRE FIELDS
Phoenix,AZ
Summary
Results-driven professional with proven background in optimizing client experiences and ensuring service excellence. Known for effectively managing client relationships and resolving issues to maintain high standards of satisfaction. Collaborative team player with focus on achieving impactful outcomes, adaptable to evolving needs and environments. Skilled in communication and strategic problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Success Specialist
ALTO
09.2024 - Current
- Assisted clients in reporting and support needs to help develop success plans and monitor progress.
- Provided comprehensive training to new hires, fostering a culture of exceptional customer service within the team.
- Consistently exceeded performance targets by maintaining a proactive approach towards client account management and keeping in close contact with managers
- Build cases on vandalism, shoplifting, and homeless encampment
Command Center Operator
Randstad/Vanguard
03.2022 - 09.2024
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Monitored communications to detect important information related to current and planned military operations.
- Assist in developing a QSR Tool that automates call handling, streamlining the process for callers to swiftly receive calls, eliminating the need for manual queue switching.
CSR
Waste Management
01.2019 - 02.2022
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Floor Lead
GE Pack
01.2017 - 01.2019
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
- Collaborated with other departments to drive successful completion of assigned tasks.
Customer service
Walgreens
01.2016 - 01.2017
- Interacted with customers and employees to resolve customer service concerns.
- Provided extraordinary customer service to clients.
- Developed strategic plans and increased production, productivity and customer service.
Production Worker
Leclerc Foods
01.2012 - 01.2016
- Inspected products and machines to maintain quality and efficiency.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Resolved issues quickly to maintain productivity goals.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ02.2027
High School Diploma - undefined
Moon Valley High School
Phoenix, AZ05.2011
Skills
- Risk Management
- Data Analysis
- Remote Support
- Disaster Recovery Planning
- Complaint resolution
- Scheduling
- Data Entry
- Data Collection
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Critical Thinking
Certification
Small Business Manager
ADDITIONAL INFORMATION
- Youth Ministry Leadership: Engaged in youth ministry leadership roles focusing on education and environmental initiatives.
- Professional Development: Committed to staying updated on customer service and operations trends.
- Interests: Volunteering, Encouraging others.
Timeline
Client Success Specialist
ALTO
09.2024 - Current
Command Center Operator
Randstad/Vanguard
03.2022 - 09.2024
CSR
Waste Management
01.2019 - 02.2022
Floor Lead
GE Pack
01.2017 - 01.2019
Customer service
Walgreens
01.2016 - 01.2017
Production Worker
Leclerc Foods
01.2012 - 01.2016
High School Diploma - undefined
Moon Valley High School
Bachelor of Science - Business Management
Grand Canyon University