LeAndre Russell
las Vegas
Summary
Dynamic retail manager skilled in team leadership and inventory management, I enhanced employee satisfaction and reduced shrinkage, showcasing my commitment to operational excellence and customer engagement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Account Manager
First Security Guard Services
East Palo Alto, CA
02.2018 - 03.2023
- Developed strategic account plans to enhance client satisfaction and retention.
- Facilitated communication between clients and internal teams to ensure project alignment.
- Managed contract negotiations, ensuring compliance with company standards and client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- managed team of 10 security officers
Assistant Retail Manager
Walgreens Drug Store
Oakland, CA
09.2003 - 08.2018
- Increased store sales by 20% in the first year through strategic merchandising and promotions.
- Managed a team of 15 of entire store including pharmacy
- Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and product knowledge.
- Developed and implemented promotional displays to enhance product visibility and sales.
- Collaborated with management to analyze sales data and identify areas for improvement.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Implemented inventory control measures, reducing shrinkage by 10%.
Assistant Shift Supervisor
Kentucky Fried Chicken
Emeryville, CA
05.2004 - 11.2009
- Developed and executed sales strategies, resulting in a 15% increase in quarterly revenue.
- Trained and mentored 10 new hires, reducing onboarding time by 30%.
- Coordinated store layout redesign that enhanced customer flow and increased dwell time by 25%.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated team activities to optimize workflow and improve operational efficiency.
- Monitored inventory levels, facilitating timely restocking of materials and supplies.
- Resolved conflicts among team members to maintain a positive work environment.
- Implemented effective policies and procedures to maximize productivity and safety.
Education
Associate of Science - Human Biology
University of San Francisco
San Francisco, CA05-2010
No Degree - General Studies
Oakland High School
Oakland, CA06-2006
Skills
- Team Leadership
- Collaborative strategic planning
- Sales Optimization
- Inventory Management
- Staff training and development
- Customer Relationship Management
- Employee scheduling
- Staff development
- Store operations
- Merchandising Strategies
- Loss prevention strategies
Accomplishments
- Led regional sales team to achieve 'Top Performing Region' award for Q2 2023.
- Pioneered customer loyalty program that increased repeat business by 30%.
Timeline
Account Manager
First Security Guard Services
02.2018 - 03.2023
Assistant Shift Supervisor
Kentucky Fried Chicken
05.2004 - 11.2009
Assistant Retail Manager
Walgreens Drug Store
09.2003 - 08.2018
Associate of Science - Human Biology
University of San Francisco
No Degree - General Studies
Oakland High School