LeAndre Russell
las Vegas
Summary
Dynamic retail manager skilled in team leadership and inventory management, I enhanced employee satisfaction and reduced shrinkage, showcasing my commitment to operational excellence and customer engagement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Account Manager
First Security Guard Services
02.2018 - 03.2023
- Developed strategic account plans to enhance client satisfaction and retention.
- Facilitated communication between clients and internal teams to ensure project alignment.
- Managed contract negotiations, ensuring compliance with company standards and client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- managed team of 10 security officers
Assistant Retail Manager
Walgreens Drug Store
09.2003 - 08.2018
- Increased store sales by 20% in the first year through strategic merchandising and promotions.
- Managed a team of 15 of entire store including pharmacy
- Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and product knowledge.
- Developed and implemented promotional displays to enhance product visibility and sales.
- Collaborated with management to analyze sales data and identify areas for improvement.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Implemented inventory control measures, reducing shrinkage by 10%.
Assistant Shift Supervisor
Kentucky Fried Chicken
05.2004 - 11.2009
- Developed and executed sales strategies, resulting in a 15% increase in quarterly revenue.
- Trained and mentored 10 new hires, reducing onboarding time by 30%.
- Coordinated store layout redesign that enhanced customer flow and increased dwell time by 25%.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated team activities to optimize workflow and improve operational efficiency.
- Monitored inventory levels, facilitating timely restocking of materials and supplies.
- Resolved conflicts among team members to maintain a positive work environment.
- Implemented effective policies and procedures to maximize productivity and safety.
Education
Associate of Science - Human Biology
University of San Francisco
San Francisco, CA05-2010
No Degree - General Studies
Oakland High School
Oakland, CA06-2006
Skills
- Team Leadership
- Collaborative strategic planning
- Sales Optimization
- Inventory Management
- Staff training and development
- Customer Relationship Management
- Employee scheduling
- Staff development
- Store operations
- Merchandising Strategies
- Loss prevention strategies
Accomplishments
- Led regional sales team to achieve 'Top Performing Region' award for Q2 2023.
- Pioneered customer loyalty program that increased repeat business by 30%.
Timeline
Account Manager
First Security Guard Services
02.2018 - 03.2023
Assistant Shift Supervisor
Kentucky Fried Chicken
05.2004 - 11.2009
Assistant Retail Manager
Walgreens Drug Store
09.2003 - 08.2018
Associate of Science - Human Biology
University of San Francisco
No Degree - General Studies
Oakland High School