Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
LeAndrea Robinson

LeAndrea Robinson

Pearl,MS

Summary

Dynamic professional with extensive experience in claims processing and medical coding at UnitedHealth Group. Proven ability in regulatory compliance and data analysis, ensuring accurate claims management. Recognized for exceptional customer service and project management skills, effectively resolving complex issues and enhancing operational efficiency. Committed to delivering high-quality results in fast-paced environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Claims Adjuster

Acuity Group
Ridgeland, MS
01.2025 - Current
  • Managed workload effectively to ensure timely processing of claims within designated deadlines.
  • Reviewed and processed insurance claims following company procedures and industry regulations.
  • Assessed medical records for coverage eligibility and benefit accuracy.
  • Coordinated with healthcare providers to verify services rendered and resolve billing discrepancies.

Health Information Manager

Sharecare Health Data Services
Atlanta, GA
01.2024 - 11.2025
  • Reviewed patient charts for accuracy of diagnosis codes prior to submission to insurance companies.
  • Complete audits for patients, and release information for numerous healthcare companies.
  • Complete requests from outside vendors, such as Humana, UnitedHealth, BCBS, and other health facilities, that request patients' medical records.
  • Understand HIPPA law, follow CHS guidelines when pertaining to medical records and medical billing being released.

Senior Claims Adjuster

UnitedHealth Group
Minnetonka, MN
09.2022 - 01.2024
  • Organized information by using spreadsheets, databases or word processing applications.
  • Researched various sources such as payer websites and provider manuals for clarification on rules and regulations pertaining to health insurance claims processing.
  • Maintained records of all submitted claims, including patient information, diagnosis codes, treatment details, and financial data.

Mortgage Loan Processor

Hope Federal Credit Union
Jackson, MS
01.2020 - 09.2022
  • Reviewed HUD-1 settlement statements prior to closings.
  • Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
  • Scanned and uploaded loan and related documents into system.
  • Checked applicant credit, personal references and employment histories.
  • Utilized loan processing software for data entry and to streamline workflow.
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
  • Monitored loan processing timelines to meet closing deadlines.
  • Answered questions and advised customers regarding loans and transactions.
  • Ordered appraisals and title services on behalf of borrowers when necessary.
  • Collected required documentation from clients, such as proof of income and employment verification.

Closing Specialist

Trustmark Bank
Pearl, MS
01.2018 - 01.2020
  • Compiled documentation to check for completeness, accuracy and legibility of data entry for new credit facilities and existing loan modifications.
  • Ensure all closing documents for the mortgage are accurately completed and filed by loan type and year, and modify closing costs and interest rates.

  • Completed final closeout of systems after loan funding.
  • Managed validation of documentation to regulate underwriting and closing requirements.
  • Participated in weekly meetings with management team to discuss current projects and goals.
  • Presented loan and repayment schedules to customers.

Medical Documentation Reviewer

RevClaims LLC
Jackson, MS
01.2013 - 09.2017
  • Assisted in resolving any disputes between providers regarding code selection or other issues related to documentation.
  • Performed audits of provider documentation using a variety of tools such as ICD-10 coding systems and CPT codes.
  • Processed and responded to external requests for medical records following established protocols.
  • Coordinated with healthcare providers to clarify unclear or incomplete information in records.
  • Scheduled appointments and updated calendars for medical staff based on patient records.
  • Accurately entered patient information into electronic health record systems.
  • Collaborated with other departments to ensure proper implementation of clinical documentation initiatives.

Technical Support

Xfinity Comcast
Madison, MS
10.2009 - 01.2013
  • Assisted customers with technical support issues when needed.
  • Provided technical support to customers regarding their orders.
  • Handled many technical support phone calls daily.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Offered sales promotion materials to customers to boost sales.

Education

Bachelor of Science - Health Administration

Jackson State University
Jackson, MS
12-2026

Associate of Applied Science - Business Administration

Holmes Community College
Ridgeland
01-2014

Skills

  • Claims processing and medical coding
  • Regulatory compliance
  • Data analysis
  • Customer service
  • Project management
  • Risk assessment
  • Legal document interpretation

Certification

  • Public Notary for the state of Mississippi

Timeline

Claims Adjuster

Acuity Group
01.2025 - Current

Health Information Manager

Sharecare Health Data Services
01.2024 - 11.2025

Senior Claims Adjuster

UnitedHealth Group
09.2022 - 01.2024

Mortgage Loan Processor

Hope Federal Credit Union
01.2020 - 09.2022

Closing Specialist

Trustmark Bank
01.2018 - 01.2020

Medical Documentation Reviewer

RevClaims LLC
01.2013 - 09.2017

Technical Support

Xfinity Comcast
10.2009 - 01.2013

Bachelor of Science - Health Administration

Jackson State University

Associate of Applied Science - Business Administration

Holmes Community College

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