Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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LeAndrew Madera

Miami

Summary

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

6
6
years of professional experience

Work History

Fleet Service Agent

American Airlines
08.2021 - Current
  • Learned all required tasks quickly to maximize performance
  • Contributed to team success by completing jobs quickly, accurately, and completed all tasks as safely as possible
  • Moved baggage and cargo of various weights to and from aircrafts
  • Drove and operated belt loaders
  • Serviced aircrafts at gates with ground power and air conditioning
  • Towed and pushback aircrafts from gates

Customer Service Rep

RTR Financial Services Inc.
03.2023 - 12.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Floor Attendant

HMS Host - Flagship Lounge
08.2022 - 02.2023
  • Served hot and cold meals/beverages to lounge guests
  • Maintained in-depth knowledge of complete menu and products on hand
  • Maintained clean and safe work environment
  • Followed safety and sanitation policies and procedures at all times
  • Delegated tasks to employees to enhance productivity and workflow.
  • Upheld proper visual merchandising standards on retail floor and windows.

Barista/Cashier

Starbucks
06.2019 - 01.2020
  • Increased store sales & customer satisfaction by 10%
  • Took orders and made coffee, tea, and other drinks to customer specifications
  • Cooperated with coworkers to ensure customer satisfaction
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

High School Diploma -

Robert Morgan Educational Center
05.2017

Skills

  • Bilingual (English & Spanish)
  • Experienced in Microsoft Applications
  • Builds Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer service
  • Strong work ethic
  • Attention to detail
  • Reliability and punctuality

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Rep

RTR Financial Services Inc.
03.2023 - 12.2023

Floor Attendant

HMS Host - Flagship Lounge
08.2022 - 02.2023

Fleet Service Agent

American Airlines
08.2021 - Current

Barista/Cashier

Starbucks
06.2019 - 01.2020

High School Diploma -

Robert Morgan Educational Center

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LeAndrew Madera