Leandria Miller
Irvington
Summary
Professional with customer relations and development of quality services for companies and contractors. Experience in problem solving and working independently or working together. Friendly, honest and can assimilate into any situation.
Overview
37
37
years of professional experience
3
3
years of post-secondary education
Work History
Childcare Provider
Self-employeed
Bayonne
07.2012 - 06.2025
- Developed engaging educational activities to promote learning and development.
- Coordinated daily schedules including meals, playtime, and nap routines.
- Interact with parents and agencies to ensure good communication and keep updates on progress.
- Attended professional development workshops to stay current on best practices in early childhood education.
Customer Service Representative
Kohl’s
Jersey City
10.2011 - 12.2012
- Resolved customer complaints through effective communication and problem-solving skills.
- Identified opportunities for upselling additional products or services based on customer needs.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed positive relationships with customers through friendly interactions.
- Strengthened customer retention by offering discount options.
- Assisted customers with product inquiries and provided detailed information.
Workforce Development Specialist
Goodwill Industries/Goodwill Works
Newark
08.2011 - 09.2012
- Collaborated with local businesses to create job placement opportunities for clients.
- Developed partnerships with community-based organizations to increase access to employment services.
- Organized meetings with stakeholders in the workforce development arena, including government agencies, educational institutions, private companies and non-profit organizations.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Unit Leader
Girl Scouts Of Northern New Jersey
Mendham
07.2007 - 08.2012
- Implemented safety protocols to ensure a secure environment for all participants.
- Monitored team performance to identify areas for improvement.
- Conducted regular meetings with staff members to review progress and discuss challenges.
Family Services Worker
Newark Housing Authority
Newark
06.2002 - 08.2006
- Facilitated communication between families and service providers for effective problem resolution.
- Conducted assessments to identify family needs and develop appropriate service plans.
- Coordinated referrals to external agencies for specialized services and assistance.
- Conducted home visits to observe living conditions, assess safety needs, and provide assistance as needed.
Family Services Worker
New Community Corporation
Newark
08.1996 - 06.2002
- Conducted assessments to identify family needs and develop appropriate service plans.
- Collaborated with multidisciplinary teams to address complex family issues holistically.
- Facilitated communication between families and service providers for effective problem resolution.
- Completed intake assessments on families to determine service needs.
Customer Service Representative
First Fidelity Bank
Newark
07.1988 - 06.1992
- Assisted customers with product inquiries and provided detailed information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Bachelor of Science - Family And Community Services/Psychology
Montclair State University
Montclair, NJ 07.2007 - 07.2010
Skills
- Communication with clients
- Development of good relationships with companies and clients
- Problems solving
- Serving customers needs
Timeline
Childcare Provider
Self-employeed
07.2012 - 06.2025
Customer Service Representative
Kohl’s
10.2011 - 12.2012
Workforce Development Specialist
Goodwill Industries/Goodwill Works
08.2011 - 09.2012
Unit Leader
Girl Scouts Of Northern New Jersey
07.2007 - 08.2012
Bachelor of Science - Family And Community Services/Psychology
Montclair State University
07.2007 - 07.2010
Family Services Worker
Newark Housing Authority
06.2002 - 08.2006
Family Services Worker
New Community Corporation
08.1996 - 06.2002
Customer Service Representative
First Fidelity Bank
07.1988 - 06.1992