LeAndria Norwood
Winston-Salem,NC
Summary
A knowledgeable and dedicated professional with extensive experience in various industries. A solid team player with an outgoing and positive demeanor who proves skills in establishing rapport with customers. Motivated by maintaining customer satisfaction and contributing to company success. Also specializing in quality and speed.
Overview
13
13
years of professional experience
Work History
Order Fulfilment
Walmart
Winston-Salem, NC
09.2021 - Current
- Prepares 50+ orders daily by picking available items, bagging items, and staging them by order type and times.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using TC scanners to quickly pick items during first attempt.
- Zoning; moved boxes and organized aisles for stockers to replenish merchandise.
Customer Service Associate
Ollie's Bargain Outlet
Winston-Salem, NC
10.2020 - 01.2022
- Performed transactions, processed returns/exchanges, and balanced cash registers before and after shifts.
- Helped 100+ customers daily while maintaining professionalism and focusing on customer satisfaction.
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Suggested that customers sign up for Ollie's Rewards Program to earn exclusive coupons and in-store discounts.
Customer Service Representative
The Resource
Winston-Salem, NC
02.2021 - 05.2021
- Maintained customer satisfaction by addressing customer needs and resolving their concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Established appointment times and new service requests.
- Handled approximately 50+ inbound and outbound calls to customers and vendors.
Student Intern
Wake Forest Baptist Health, School Of Medicine
Winston-Salem, NC
05.2020 - 07.2020
- Cardiovascular and Neurobehavioral studies in rats.
- Enhancing Undergraduate Education and Research in Aging to Eliminate Health Disparities (ENGAGED)
- Performed research and experimentation with surgical hypertension and antihypertensive therapy.
- Communicated effectively with mentors and accepted critiques and suggestions for areas of improvement.
Research Fellow
Forsyth Technical Community College
Winston-Salem, NC
09.2019 - 05.2020
- STEM Alliance Fellow
- Developed research projects in Science, Technology, Engineering, and Math
- Participated in the National Research Symposium
- Engaged in peer mentoring, math tutoring and international internship opportunities.
- Followed best practices and scientific protocol to reach defensible conclusions based on solid evidence.
- Developed unique research into Forensic Science.
City Carrier Assistant
United States Postal Service
Winston-Salem, NC
04.2016 - 05.2020
- Interacted with the general public to promote new services such as Informed Delivery
- Created new strategies and approaches to increase customer satisfaction
- Planned and cased mail in sequence of delivery for designated routes.
- Obtained signatures for certified mail, priority mail, insured packages, and international shipments.
- Planned and cased mail in sequence of delivery for designated routes.
- Distributed mail on foot to residences and businesses, delivering to approximately 100+ customers regularly.
Student Intern
Harvard Medical School
Boston, MA
04.2020 - 04.2020
- Biomedical Science Careers Student Conference
- Gained mentoring experience in areas of science and medicine.
- Increased component studies which included healthcare, biotechnology, and education.
Customer Service Agent
Charter Communications
Greensboro, NC
06.2018 - 10.2018
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Offered promotions and customer self-services
- Initiated technical support and troubleshoot options
- Processed payments, set-up technician appointments, and new services.
- Met quotas for adherence, first call resolutions, and average handle times
- Helped 75+ customers with concerns while improving customer satisfaction.
Customer Service Agent
AON Hewitt
Winston-Salem, NC
08.2017 - 12.2017
- Worked with top clients in relation to healthcare
- Open enrollment benefits specialist
- Knowledgeable in medical, dental, vision, and 401K benefit packages.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Manufacturing Technician
Herbalife Nutrition
Winston-Salem, NC
06.2015 - 04.2016
- Followed all regulations, policies, and procedures for health and safety compliances.
- Communicated product and machine failures to immediate supervisors and maintenance technicians.
- Cleaned, sanitized, set-up, monitored, and operated production equipment,
- Collected various samples from final batches to ensure proper specifications,
- Tested, cleaned, and sanitized machinery to ensure proper pH levels and no traces of bacteria.
- Made sure that products were produced on time and were of good quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected finished products for quality and adherence to customer specifications.
Marketing Specialist
Hanesbrands Inc
Rural Hall, NC
04.2014 - 06.2015
- Researched and developed new product ideas and strategies
- Followed detailed rubrics for online orders
- Conducted early morning inventory assessments
- Increased order pick rate by 5% (30+ picks daily).
Staging Coordinator
R.J. Reynolds Tobacco Company
Tobaccoville, NC
02.2011 - 04.2014
- Reviewed shipping and receiving documentation for completion and accuracy
- Followed appropriate safety procedures for transporting goods and loads
- Performed safety inspections and safety meetings
- Staged incoming shipments and loaded them into designated areas
- Shipped, received, and imported materials using RF scanners.
- Conducted inventory and audits for low shipments and damaged materials.
Student
Winston-Salem Citizen's Police Academy
Winston-Salem, NC
05.2009 - 08.2009
- Participated in educational sessions with citizens and local police department personnel.
- Demonstrated safety, crime reduction, neighborhood watches, police patrols, and communication operations.
- Followed school and classroom policies, regulations, dress codes and schedules.
- Worked in team environment to maintain high levels of productivity.
Education
Bachelor of Science - Clinical Laboratory Science
Winston-Salem State University
Winston-Salem, NC12.2024
Associate of Applied Science - Criminal Justice - Forensic Science
Forsyth Technical Community College
Winston-Salem, NC05.2020
Skills
- Call Center
- Inbound/Outbound calling
- Customer service
- Data entry
- Clerical/Administrative
- Order Picking and Inventory
- RF Scanning Devices
- Stocking and Replenishing
- Manufacturing
- Clinical Research and Data Analysis
- Multitasking and Organization
- Teamwork and Collaboration
Timeline
Order Fulfilment
Walmart
09.2021 - Current
Customer Service Representative
The Resource
02.2021 - 05.2021
Customer Service Associate
Ollie's Bargain Outlet
10.2020 - 01.2022
Student Intern
Wake Forest Baptist Health, School Of Medicine
05.2020 - 07.2020
Student Intern
Harvard Medical School
04.2020 - 04.2020
Research Fellow
Forsyth Technical Community College
09.2019 - 05.2020
Customer Service Agent
Charter Communications
06.2018 - 10.2018
Customer Service Agent
AON Hewitt
08.2017 - 12.2017
City Carrier Assistant
United States Postal Service
04.2016 - 05.2020
Manufacturing Technician
Herbalife Nutrition
06.2015 - 04.2016
Marketing Specialist
Hanesbrands Inc
04.2014 - 06.2015
Staging Coordinator
R.J. Reynolds Tobacco Company
02.2011 - 04.2014
Student
Winston-Salem Citizen's Police Academy
05.2009 - 08.2009
Bachelor of Science - Clinical Laboratory Science
Winston-Salem State University
Associate of Applied Science - Criminal Justice - Forensic Science
Forsyth Technical Community College
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