Leandro De Brito
Queens,NY
Summary
At Ferrari Of Long Island, a skilled Service Advisor excelled in customer service and vehicle assessment, significantly enhancing customer satisfaction and loyalty. Leveraging strong work ethic and excellent communication, effectively managed complex issues, exceeding targets. Demonstrated exceptional multitasking and organizational abilities in a fast-paced setting, fostering trust through expert service recommendations. Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Service Advisor
Ferrari Of Long Island
08.2022 - 05.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
Bachelor of Arts -
Duquesne University
Pittsburgh, PA08.2021
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Excellent Communication
- Service Recommendations
- Handling Customer Complaints
- Customer Relationship Management
- Product and service knowledge
- Team player mentality
Accomplishments
Division 1 Football athlete with a strong sense of discipline, a strong work ethic and excellent time management and people skills. Goal-oriented and results-focused individual who has achieved success both in the classroom and on the field.
Student athlete - Duquesne University Pittsburgh PA
- Elected to attend Duquesne on a full athletic scholarship.
- Team captain.
- Exercised strong leadership skills and practiced self-disciplined on and off the field.
- Reacted to complex game situation quickly and effectively.
- Invited to Steelers mini camp.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Cape Verdean- Creolo
Native or Bilingual
Spanish
Professional Working
Timeline
Service Advisor
Ferrari Of Long Island
08.2022 - 05.2024
Bachelor of Arts -
Duquesne University
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