LEANDRO FLORES
Houston,Texas
Summary
Offering strong organizational and communication abilities, eager to learn and grow in retail environment. Brings understanding of operational efficiency and customer service principles, quickly adapting to new processes and systems. Ready to use and develop leadership and analytical skills in the Director of Retail Operations role.
Overview
8
8
years of professional experience
Work History
Assistant Retail Operations Manager
SSA
04.2023 - Current
- Reviewed store sale numbers, cost of goods, operational expenses and inventory losses.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Planned, directed, coordinated and assigned labor to efficiently meet daily production requirements and goals.
- Contributed to leadership team for implementing company policies and procedures.
- Determined layout of store merchandise for visual appeal to consumers.
- Maintained open communication lines with corporate headquarters regarding ongoing store challenges or successes related to retail operations management tasks.
- Helped drive corporate initiatives such as Love One Gift One program. Achieved getting over 1600 donations as Team for Children's Memorial Hermann Hospital. Maintained communication and helped coordinate drop off with Volunteer Coordinator for hospital.
- Implemented new product launches effectively by coordinating with merchandising teams for proper placement on sales floor.
- Established professional connections with both Houston Zoo and Hermann Park staff to better Client relationships.
- Leader of SSAfety and member of Houston Zoo Safety Council.
Retail Supervisor
SSA
12.2022 - 04.2023
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Coordinated merchandising displays, signage and sales enablement.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Retail Supervisor of the Month for January 2023
Retail Sales Associate
SSA
10.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Remembered to suggest at register resulting in 54 Prom stuffed animal sales in one day
Shift Supervisor
CVS Health
10.2018 - 11.2020
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Applied security, safety and loss prevention strategies during shifts.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies
Retail Sales Associate
SSA
05.2017 - 07.2017
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked with loss prevention in monitoring shopper behavior.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Greeted customers and helped with product questions, selections and purchases.
- Broke multiple sales records at individual locations as it pertained to Promo stuffed animal sales
- Retail Employee of the Month for June 2017
- Greeted customers and helped with product questions, selections, and purchases.
Education
No Degree - Biology
The University of Texas At Arlington
Arlington, TXHigh School Diploma -
Magnolia High School
Magnolia, TX06.2015
Skills
- Leadership
- Problem Solving
- Public Speaking
- Adaptability
- Operational Efficiency
- Team Work
- Customer Service
- Scheduling Coordination
- Retail Sales Experience
- Management Experience
- Coaching
- Inventory Control Processes
Timeline
Assistant Retail Operations Manager
SSA
04.2023 - Current
Retail Supervisor
SSA
12.2022 - 04.2023
Retail Sales Associate
SSA
10.2022 - 12.2022
Shift Supervisor
CVS Health
10.2018 - 11.2020
Retail Sales Associate
SSA
05.2017 - 07.2017
No Degree - Biology
The University of Texas At Arlington
High School Diploma -
Magnolia High School
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