Leandro Gutierrez Manrique

• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
• Established strong relationships with clients, leading to repeat business and positive feedback.
• Greeted customers and listened closely to problems described to determine solutions.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• I would make sure that the store was always clean(floor would be swept and mopped, countertops would be wiped down and clean, trashes would be taken out if full, etc.).