Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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LEANDRO HERNANDEZ

Hialeah

Summary

Upbeat Shift Leader with high-level emotional intelligence and proven background of leadership. Accustomed to managing opening and closing duties and coordinating employee schedules to meet demand. Reliable and energetic professional with exceptional communication skills. Current student working toward degree in Business Administration and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.


Banking professional prepared for Teller role, bringing valuable experience in handling financial transactions and ensuring customer satisfaction. Consistently recognized for reliability and flexibility in adapting to changing needs. Skilled in cash handling, customer service, and maintaining accurate records, with collaborative approach and results-driven mindset.

Overview

3
3
years of professional experience

Work History

Teller

Wells Fargo Bank, N.A.
09.2024 - Current
  • Processed daily transactions accurately, ensuring compliance with bank policies and procedures.
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Maintained cash drawer integrity, balancing transactions at the end of each shift.
  • Educated customers about banking products and services to promote financial literacy.
  • Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.

Shift Leader

Smoothie King
06.2022 - Current
  • Managed inventory levels using company systems and guidelines to reduce loss.
  • Responded to all customer concerns or issues promptly and professionally.
  • Planned and supervised job task assignments, upholding quality standards.
  • Motivated employees to optimize team performance.

Education

Associate in Early Childhood -

Mater Academy High School
06.2024

Associate in Arts (A.A.) - Business Administration

Miami Dade College
06.2026

Skills

  • Production Reporting
  • Equipment Troubleshooting
  • POS System Operation
  • Data Entry
  • Production Scheduling
  • Operations Support
  • Cash Handling
  • Microsoft Excel
  • Customer Service Management
  • Problem-solving abilities
  • Client Service
  • Teamwork and Collaboration
  • Exceptional customer service
  • Compliance, banking laws, and regulations
  • Strong work ethic
  • Professionalism and courtesy
  • Financial services
  • Financial advising
  • Transaction processing accuracy
  • Cash handling and management

LANGUAGE

English - Native
Spanish - Fluent

Timeline

Teller

Wells Fargo Bank, N.A.
09.2024 - Current

Shift Leader

Smoothie King
06.2022 - Current

Associate in Arts (A.A.) - Business Administration

Miami Dade College

Associate in Early Childhood -

Mater Academy High School