Leandro Pena
Queens,USA
Summary
Dynamic leader in fast-paced environments, skilled in enhancing team performance and customer satisfaction through effective training and process optimization. Strong record in maintaining detailed progress records and implementing quality assurance practices, consistently supporting operational excellence and compliance.
Overview
15
15
years of post-secondary education
5
5
years of professional experience
Work History
Associate
Amazon
Queens, USA
07.2021 - 04.2026
- Designed and developed training programs to educate new hires on company policies and procedures, ensuring smooth onboarding and consistent compliance.
- Delivered prompt and accurate quotes for product purchases to support sales initiatives.
- Significantly increased customer satisfaction within the department by delivering outstanding service and addressing client needs efficiently.
- Maximized productivity by maintaining detailed progress records and proactively addressing improvement areas.
- Enhanced product presentations and advertising materials through collaboration with retail representatives.
- Adjusted work schedule to meet changing business demands by working flexible hours, including days, nights, and weekends, to ensure uninterrupted operations.
- Maintained a safe work environment by implementing employee training programs and enforcing comprehensive safety procedures.
- Collected, organized, and entered information into the database system, supporting accurate recordkeeping and data management.
- Developed 10 effective improvement plans in 2021, contributing to enhanced operational efficiency.
Associate
Amazon
St Louis, USA
11.2020 - 02.2021
- Maximized productivity through detailed daily progress records, identifying and rectifying improvement areas.
- Significantly increased customer satisfaction in the department.
- Provided quotes for customers for product purchases, supporting sales and customer decision-making.
- Modified work hours to better support team operations to include evenings and weekends to support team needs., including nights and weekends, to meet business needs.
- Enhanced customer satisfaction through improved service delivery.
- Trained staff on effective performance techniques on daily performance and conducted evaluations to address concerns constructively.
- Maintained a safe work environment through employee training programs and enforcement of safety procedures.
- Decreased product defects by 85% through implementation of quality assurance guidelines.
- Worked alongside retail representatives to improve product presentations and advertising collateral, contributing to greater visibility and appeal.
- Enhanced customer experience by providing superior service and resolving issues.
- Frequently inspected production areas to verify proper equipment operation.
Education
Associate of Science - Medical Assisting
Ultimate Medical Academy
Clearwater, FL 05.2001 - 08.2016
Associate of Applied Science - Psychology
Inter American University of Puerto Rico Bayamon
Bayamon, PRAssociate of Science - Avionics Electronics Engineering Technology
Sistema Universitario Ana G Mendez
Carolina, PRSkills
- Onboarding
- Operations management
- Process Optimization
- Performance improvement
- Quality assurance
- Staff supervision
- Critical Thinking
- Computer literacy
- Employee training
- Customer service
- Data management
- Product knowledge
- Compliance oversight
- Relationship management
- Process improvement
- Time management
- Project reporting
- Data collection and analysis
- Work Planning and Prioritization
- Leadership qualities
Timeline
Associate
Amazon
07.2021 - 04.2026
Associate
Amazon
11.2020 - 02.2021
Associate of Science - Medical Assisting
Ultimate Medical Academy
05.2001 - 08.2016
Associate of Applied Science - Psychology
Inter American University of Puerto Rico Bayamon
Associate of Science - Avionics Electronics Engineering Technology
Sistema Universitario Ana G Mendez