Leandro Perez
Miami,Florida
Summary
At Advance Auto Parts, excelling in customer engagement and relationship building. Spearheaded initiatives that significantly enhanced customer satisfaction and loyalty, while collaboratively driving team sales goals. Expert in customer care and adept at leveraging teamwork for optimal results. Demonstrated ability to boost sales through strategic relationship management and effective communication. Driven Salesperson well-versed in the intricacies of preparing merchandise for display and sale to maximize exposure and skyrocket sales. Dedicated to utilizing talents to put merchandise on display using visual merchandising techniques.
Overview
2
2
years of professional experience
Work History
Salesperson
Advance Auto Parts
5601 SW 107 Ave, Miami, FL 33173
10.2022 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Optimized store layout for improved navigation; increasing overall shopping experience for customers.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Informed customers of current store promotions to encourage additional sales purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Resolved customer issues promptly, professionally, and diplomatically to maintain positive brand reputation.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Pinecrest Prep Middle High
14901 SW 42nd St, Miami, FL 3318506.2022
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Opening and closing procedures
- Time Management
- Active Listening
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Salesperson
Advance Auto Parts
10.2022 - Current
High School Diploma -
Pinecrest Prep Middle High