Leandro Ramirez
San Antonio,Texas
Summary
Highly motivated individual with a proven ability to quickly learn and implement procedures in any environment. Skilled in maintaining both old and new procedures. Able to handle heavy work assignments and meet strict deadlines. Committed to succeeding in every task and can work independently or as part of a team. Effective communicator on all levels. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
26
26
years of professional experience
Work History
Continuous Improvement Operations Manager
Ryder Inc.
12.2023 - Current
- Continuous Improvement Operations Manager
Supports the in-shop development of Ryder Continuous Improvement culture across FMS business units and regions by implementing, coaching, and supporting a new maintenance shop operating model. Driving change with the shop teams and the organization through focused CI efforts of performance in safety, quality, and customer satisfaction. Interacting with employees at various levels, functions, and departments across the Region, BU, District, and shop. Including technicians, supervisors, managers, and directors. Reporting to the Continuous Improvement Manager of Field Operations.Demonstrated success at performance managing teams while leading, training, and developing the workforce, including effective delegation and oversight of assigned work
Understanding of labor, financial operating, quality, safety and asset processes and related metrics
Working with reporting systems to pull data for analysis and decision making
Demonstrated success to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record - Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
Senior Operations Manager I
Ryder Inc.
10.2019 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- The Senior Operations Manager I manage the operations and personnel for approximately 371– 600 equivalent truck units comprised of one or more locations. May have Operations Managers, Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons, and Administrative Assistance to support the needs of assigned location. The Senior Operations Manager I must be able to accomplish results through the effective delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. Senior Operations Manager I is responsible for ensuring that financial requirements are being met while balancing the needs of the customers against the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the SSMI is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Senior Operations Manager II, Manager Field Operations I or Manager Quality Assurance roles.
My time here in Schertz hs been a great experience, as it has lead me to be able to assist with other locations as well as develope my team and mentor others in my organization. My P&L at this location has been on the uprise year over year as well as unit count. I feel that my location sets a high standard for customer retention and VOC as well as quality of work across the board. We also had a High Pass for ShopMod / Field and Forum certification in 2022. - Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
Service Manager II
Ryder Transportation
09.2011 - Current
- Manage a captive location consisting of 160 units and another location in Seguin with 80 units
- Oversee day-to-day operations, manage 7 technicians, prioritize safety, and provide good customer service.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Team Lead/Forklift Operator
Wal-Mart Distribution Center
07.2007 - 11.2011
- Helped in running day-to-day operations in a fast-paced cross dock environment, ensuring safety and motivating the forklift team to load and unload in a timely manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Forklift Operator/Order Selector/Shipping and Receiving Clerk Lead
H-E-B Warehouse
05.1998 - 07.2007
- Picked orders for store in a safe and timely manner while adhering to all OSHA regulations while operating heavy machinery in a closed warehouse environment
- Replenished pick slots and processed shipping and receiving of goods while managing a six-man crew.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Business Management -
Palo Alto Community College
S.A, TxAutomotive Engine and Repair, Power and Performance IA, Power and Performance II, Fuel and Ignition Systems, Drivability & Emissions, Automotive Powertrains, Automatic Transmissions, Professional Applications, Advanced Diagnostic Systems, Power and Performance IB, Brakes, Climate Control, Electronic Fundamentals, Electronic Technology, Automotive Undercar, Professional Service Writing, Electronic Diagnostics, Advanced Diagnostics - Automotive Technology
Universal Technical Institute (UTI)
Houston, Tx04.2008
General Studies -
South San High School
S.A, Tx11.1996
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Operations Monitoring
Operational Efficiency
Decision-Making
Employee relations and conflict resolution
Planning and Implementation
Credentialsandcertificates
EPA 609
Awards
Perfect Attendance
Timeline
Continuous Improvement Operations Manager
Ryder Inc.
12.2023 - Current
Senior Operations Manager I
Ryder Inc.
10.2019 - Current
Service Manager II
Ryder Transportation
09.2011 - Current
Team Lead/Forklift Operator
Wal-Mart Distribution Center
07.2007 - 11.2011
Forklift Operator/Order Selector/Shipping and Receiving Clerk Lead
H-E-B Warehouse
05.1998 - 07.2007
Business Management -
Palo Alto Community College
Automotive Engine and Repair, Power and Performance IA, Power and Performance II, Fuel and Ignition Systems, Drivability & Emissions, Automotive Powertrains, Automatic Transmissions, Professional Applications, Advanced Diagnostic Systems, Power and Performance IB, Brakes, Climate Control, Electronic Fundamentals, Electronic Technology, Automotive Undercar, Professional Service Writing, Electronic Diagnostics, Advanced Diagnostics - Automotive Technology
Universal Technical Institute (UTI)
General Studies -
South San High School
Similar Profiles
Adrian VarelaAdrian Varela
Supply Chain Ops Associate at Ryder Inc.Supply Chain Ops Associate at Ryder Inc.
Shakira HosleyShakira Hosley
Customer Service Coordinator II /Service Lead at Ryder Inc.Customer Service Coordinator II /Service Lead at Ryder Inc.
Anthony Tyler DiRicoAnthony Tyler DiRico
National Rental Business Development Manager at Ryder Inc.National Rental Business Development Manager at Ryder Inc.