Leandro Rivera
Orlando,Florida
Summary
Proven leader and effective problem-solver, I enhanced team efficiency and food quality at Chick-fil-A while ensuring guest safety as a Lifeguard at Loews Hotels & Co. Skilled in First Aid and CPR, I excel in high-pressure environments, significantly improving operational standards and customer satisfaction through strong communication and leadership. Practical BOH with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Loews Hotels & Co
10.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Monitored pools and surrounding areas for adherence to safety protocols.
BOH Team Member
Chick-fil-A
06.2022 - 05.2023
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Upheld restaurant''s reputation for high-quality meals, consistently executing recipes according to established guidelines.
- Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.
- Assisted in inventory management, accurately tracking stock levels and placing timely orders for essential supplies.
- Verified dishes were prepared according to restaurant recipes and quality standards.
Education
Associate of Science - Nursing
Valencia College
SSB - Student Services Building, 1800 S Kirkman Rd04.2027
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2024
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- First Aid
- CPR and AED Training
- CPR Certified
- Patience and Empathy
- Team Collaboration
- General Maintenance
- Teamwork and Collaboration
- CPR Certified
Additional Information
My LinkedIN URl:www.linkedin.com/in/leandro-rivera-001672325
Accomplishments
- Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
- Recommend strategic process improvements to improve operations.
- Selected as mentor/trainer for new hires.
Certification
- First Aid/CPR Certified
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Lifeguard
Loews Hotels & Co
10.2023 - Current
BOH Team Member
Chick-fil-A
06.2022 - 05.2023
- First Aid/CPR Certified
Associate of Science - Nursing
Valencia College
High School Diploma -
Dr. Phillips High School
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