Summary
Overview
Work History
Education
Skills
Timeline
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Leandro Valdivia

North Las Vegas

Summary

Motivated and dedicated aspiring professional with a strong passion for employee development and organizational success. Brings strong communication skills, emerging leadership ability, and a solid understanding of team dynamics. Committed to fostering a positive workplace culture while supporting individuals in building their skills, confidence, and overall performance.

Overview

9
9
years of professional experience

Work History

Lead Sales Development

T-Mobile
Las Vegas, NV
12.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strategic coaching plans to align with organizational goals and improve employee engagement.
  • Facilitated cross-functional workshops to promote best practices and drive continuous improvement initiatives.
  • Evaluated team performance regularly, providing constructive feedback to support professional growth and development.

Sales Development Expert

T-Mobile
Las Vegas, NV
06.2024 - 12.2024
  • Developed and executed targeted outreach strategies to generate qualified leads.
  • Conducted market research to identify potential customer segments and opportunities.
  • Collaborated with sales teams to refine messaging and enhance customer engagement.
  • Utilized CRM systems to track leads, manage contacts, and streamline communication efforts.
  • Trained and mentored junior team members on effective lead generation techniques.
  • Cultivated a culture of continuous improvement within the sales development team by encouraging open feedback, embracing innovative ideas, and celebrating individual successes.

High Volume Keyholder

T-Mobile
North Las Vegas, NV
11.2022 - 06.2024
  • Developed effective relationships with customers through prompt resolution of customer complaints and inquiries.
  • Receive merchandise/phones
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Bilingual Mobile Expert

T-Mobile
North Las Vegas, NV
11.2021 - 11.2022
  • Analyzed customer needs and preferences to recommend suitable products or services.
  • Provided in-depth product knowledge and customer service to mobile customers.
  • Greeted customers to determine wants or needs.

Collections Specialist

Bank of America
Las Vegas, NV
01.2019 - 10.2021
  • Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
  • Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
  • Negotiated rates with customers and entered payments into accounting system.

Relocation Manager

ADT Security
Las Vegas, NV
01.2017 - 01.2019
  • Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
  • Upsold product accessories and warranties to bolster revenue sales.

Education

College of Southern Nevada
Las Vegas, NV

High School Diploma -

Western High School
Las Vegas, NV

Registered Behavioral Technician -

Carpet Diem Intellects
West Palm Beach, FL

Skills

  • Quality Control
  • Stock Management
  • Team Leadership Experience
  • Goal Attainment
  • Employee Motivation
  • Sales Development
  • Effective communication
  • Building relationships
  • Coaching and mentoring

Timeline

Lead Sales Development

T-Mobile
12.2024 - Current

Sales Development Expert

T-Mobile
06.2024 - 12.2024

High Volume Keyholder

T-Mobile
11.2022 - 06.2024

Bilingual Mobile Expert

T-Mobile
11.2021 - 11.2022

Collections Specialist

Bank of America
01.2019 - 10.2021

Relocation Manager

ADT Security
01.2017 - 01.2019

High School Diploma -

Western High School

Registered Behavioral Technician -

Carpet Diem Intellects

College of Southern Nevada