Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Leandro Valencia
Hialeah,FL
Summary
Overview
5
years of professional experience
2
Languages
Work History
Nearly Natural Inc.
Forklift Operator
11.2022 - Current
Job overview
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded materials and goods at designated locations for best project availability.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Dennys Restaurant
Restaurant Waiter
02.2020 - 11.2021
Job overview
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Greeted new customers, discussed specials, and took drink orders.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Increased sales significantly by upselling higher-end products to customers.
Exito Group (Colombia) - Casino Group
Customer Service Representative
01.2019 - 12.2019
Job overview
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered constant flow of customer calls with minimal wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Los AndesColombia
High School Diploma
12.2019
University Overview
Skills
- Spreadsheets
- Customer satisfaction measurement
- Active Listening
- Product and service solutions
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Documentation
- Multi-line phone talent
- LiveChat Messaging
- Complaint resolution
- Order and Refund Processing
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Word
Excel
Timeline
Forklift Operator
Nearly Natural Inc.
11.2022 - Current
Restaurant Waiter
Dennys Restaurant
02.2020 - 11.2021
Customer Service Representative
Exito Group (Colombia) - Casino Group
01.2019 - 12.2019
Los Andes
High School Diploma