Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

LEANE MACTAGONE

Henderson

Summary

Highly reliable and customer-focused professional with extensive experience in client support, data management, and administrative operations. Proven ability to deliver exceptional service, ensure accuracy in documentation, and contribute to efficient team environments. Eager to leverage strong communication, organizational, and problem-solving skills in a part-time retail (remote or in-store) setting.

Overview

18
18
years of professional experience

Work History

Eligibility, Processing & Fraud Prevention Specialist

Protiviti Government Services, Inc. (Robert Half)
06.2023 - 12.2024
  • Provided critical support to over 1,000 Clark County residents on eviction prevention and rental/utility assistance programs, effectively assisting individuals to avoid homelessness by verifying complex information and determining eligibility.
  • Maintained 100% confidentiality and data integrity when handling sensitive client information, ensuring compliance with strict privacy regulations.
  • Managed high-volume workloads and prioritized tasks to increase productivity, consistently meeting tight deadlines for application review and client notification.
  • Identified trends in fraud cases and recommended actions that contributed to reducing risk exposure and ensuring program integrity.
  • Stayed current with frequently changing rules, laws, and procedures, ensuring timeliness and accuracy in all processes.
  • Communicated effectively with applicants, approving or denying applications and providing timely notifications within required timeframes.

Shared Services Coordinator

RGP, Resources Global Professionals
11.2019 - 03.2020
  • Centralized administrative functions, improving efficiency and consistency across various divisions by consolidating processes.
  • Managed and tracked weekly time reports, applications, and resumes, ensuring accurate record-keeping and timely processing.
  • Conducted new hire orientations for consultants, providing clear information on company policies, payroll, and administrative procedures.
  • Responded to diverse inquiries from Human Resources, payroll, and administrative teams, demonstrating strong problem-solving and communication skills.

Office Manager

RDI Marketing
01.2011 - 11.2018
  • Managed comprehensive day-to-day office operations for a busy marketing firm, including ordering supplies, maintaining equipment, and managing calendars.
  • Streamlined and maintained accurate filing systems, ensuring efficient record-keeping for critical business documents.
  • Managed the end-to-end hiring process, from job posting and resume screening to onboarding, contributing to successful talent acquisition.
  • Processed bi-weekly payroll accurately using accounting software, ensuring timely compensation for all employees.
  • Coordinated effectively with vendors to procure necessary supplies, optimizing inventory and operational flow.

Human Resources Coordinator

Client Development Services
05.2007 - 11.2010
  • Assisted in the full recruitment lifecycle, including job postings, resume screening, interview scheduling, and reference checks.
  • Drafted and prepared essential HR documents such as employment contracts, offer letters, and termination notices, ensuring compliance.
  • Conducted comprehensive new hire orientations, ensuring employees understood company policies and procedures.

Education

Associate in Arts (A.A.) -

University of Hawaii
Honolulu, HI

Diploma - High School

Punahou School
Honolulu, Hawaii

Skills

  • Customer & Client Support: Customer Service, Applicant Support, Telephone Etiquette, Effective Communication, Confidentiality, Conflict Resolution, Active Listening
  • Administrative & Data Management: Microsoft Office Suite (Word, Excel, Outlook), Data Entry, Documentation, Record Keeping, Application Review, Filing Systems, Payroll Processing
  • Operational & Teamwork: Detail-Oriented, Time Management, Task Prioritization, Teamwork & Collaboration, Problem-Solving, Fraud Prevention, Adaptability, Vendor Relations

Timeline

Eligibility, Processing & Fraud Prevention Specialist

Protiviti Government Services, Inc. (Robert Half)
06.2023 - 12.2024

Shared Services Coordinator

RGP, Resources Global Professionals
11.2019 - 03.2020

Office Manager

RDI Marketing
01.2011 - 11.2018

Human Resources Coordinator

Client Development Services
05.2007 - 11.2010

Diploma - High School

Punahou School

Associate in Arts (A.A.) -

University of Hawaii

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