Leanet Aguilar
Miami,FL
Summary
Professional in the service and catering industry, with a results-oriented approach. Known for its reliability and teamwork, effective, adapting perfectly to the dynamic environments of restaurants. Proficient in maintaining cleanliness, assisting waiters, and enhancing customers' dining experiences.
Overview
11
11
years of professional experience
Work History
Server Assistant
Cuba
01.2021 - 05.2023
- Greeted customers warmly to provide exceptional customer service.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Streamlined communication, using restaurant software to quickly update servers about table status and guest needs.
- Improved customer satisfaction with quick and attentive response to inquiries and needs.
- Reduced wait times for guests, efficiently relaying messages between kitchen and servers regarding order status.
- Enhanced dining experience by ensuring timely setup and cleanliness of tables.
- Streamlined service efficiency, assisting servers with food delivery and urgent customer requests.
- Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
- Ensured accurate order fulfillment, assisting servers with double-checking orders before delivery to guests.
- Monitored food and beverage supplies, assisting with restocking when needed.
Nursing Technician
Hospital Universitario Dr. Antonio Luaces Iraola
01.2014 - 06.2016
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Eased transition periods between shifts through clear communication during handoff reports, accurately detailing patient status updates and care plan progress.
- Assisted nurses with wound care management, ensuring proper dressing changes were performed according to established protocols for faster healing times.
- Ensured overall well-being of patients by providing emotional support during difficult times, fostering connections with their personal values, goals, and preferences related to their care plans.
- Maintained patient stability by checking vital signs and weight.
- Facilitated quick response times during emergency situations by promptly initiating CPR or other life-saving interventions when necessary.
- Worked alongside experienced nursing professionals to learn new procedures.
- Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
- Recognized potential health complications early by consistently monitoring patients'' conditions, reporting changes to supervising nurses or physicians in a timely manner.
- Improved patient care by efficiently administering medications and performing accurate vital sign measurements.
- Researched different diagnoses to become familiar with presentation and treatment protocols.
- Maintained a safe and clean environment for patients with diligent infection control practices and equipment sterilization procedures.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Delivered high-quality care to [Type] patients in hospital facility.
- Followed directions of licensed nurses to administer medications and treatments.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Veterinary Zootechnics Technician
Cuba
01.2012 - 01.2014
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Prepared, sterilized and maintained medical instruments and equipment.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Educated pet owners on preventative care, significantly reducing incidence of common diseases.
Education
Licenciatura En Turismo - Tourism And Hospitality
Universidad Central "Marta Abreu" De Las Villas.
Santa Clara07-2020
Nursing Technician - Enfermería
Facultad De Ciencias Médicas "Dr. Jose Assef Yara"
Ciego De Ávila. Cuba.02-2014
Veterinary Zootechnics Technician - Veterinary Science
Doña Emilia González
Ciego De Ávila, Cuba.07-2012
Skills
- Teamwork and collaboration
- Positive and friendly attitude
- Order taking and processing
- POS system operation
- Menu presentation
- Wait staff support
- Customer service
- Safe food handling
- Order management
- Supply restocking
- Order accuracy
- Software (Office: Word, Power Point, Outlook)
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Server Assistant
Cuba
01.2021 - 05.2023
Nursing Technician
Hospital Universitario Dr. Antonio Luaces Iraola
01.2014 - 06.2016
Veterinary Zootechnics Technician
Cuba
01.2012 - 01.2014
Licenciatura En Turismo - Tourism And Hospitality
Universidad Central "Marta Abreu" De Las Villas.
Nursing Technician - Enfermería
Facultad De Ciencias Médicas "Dr. Jose Assef Yara"
Veterinary Zootechnics Technician - Veterinary Science
Doña Emilia González
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