Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leanet Sofia

Homestead,FL

Summary

Responsible Packager with experience reviewing orders and packaging merchandise. Driven team player successful at meeting production targets through consistent productivity. Punctual and hardworking with great written and verbal communication skills. Efficient professional in inventory management and logistics, known for high productivity levels and the ability to complete tasks swiftly. Possess specialized skills in accurate order picking, inventory auditing, and safe material handling, ensuring smooth operations. Excel in time management, teamwork, and adaptability, leveraging these soft skills to meet deadlines and support colleagues effectively.

Overview

13
13
years of professional experience

Work History

FC Associate

Amazon
Homestead, FL
07.2024 - Current
  • Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Inventoried items on the shelf to ensure accurate stock levels were maintained.
  • Read orders to verify attributes and quantities of merchandise.
  • Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
  • Ensured that all products were properly labeled according to company standards.
  • Limited damage to products and orders by using care when choosing items.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Cross-trained team members on various tasks within the department.
  • Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
  • Organized backroom stock and maintained a neat and orderly work environment.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Collaborated with other departments to provide excellent customer service.

Crew Member

Wendy's
Homestead, FL
07.2024 - 09.2024
  • Maintained positive working relationship with fellow staff and management.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Scrubbed and polished counters to remove debris and food.
  • Informed customers about daily specials in an engaging manner.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained an organized work area to ensure efficient operations.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Restocked kitchen supplies including food products and utensils.
  • Packed fast food products in approved containers, cups, and bags.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.

Universal Banker

Banco Popular de Ahorro
Guantanamo, Cuba
02.2012 - 02.2024
  • Maintained records of customer interactions and transactions in accordance with bank policies.
  • Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
  • Transmitted orders to supply cash to meet daily needs.
  • Utilized banking software to update client accounts and process transactions efficiently.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Educated customers about the features of different types of bank accounts available.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Built positive relationships with realtors to produce client referrals.
  • Researched account information regarding loans and deposits.
  • Modified, opened and closed customer accounts.
  • Completed daily cash balancing and operated ATMs.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Advised customers on bank products, services and financial planning options.
  • Verified amounts and integrity of every check or funds transfer.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Conducted risk assessments for high-value transactions to prevent fraud and financial loss.
  • Helped customers understand and use mobile applications and online banking.
  • Received and counted daily inventories of cash, drafts and checks.
  • Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
  • Conducted financial analysis to assess loan eligibility and risk factors, contributing to informed lending decisions.
  • Ensured compliance with all regulatory requirements during the process of account opening and management.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
  • Negotiated terms and rates for loans and lines of credit with clients.
  • Developed relationships with business owners to promote commercial banking services.
  • Facilitated the loan application process, from documentation collection to approval communication.

Education

Accounting And Finance - Finance

University Guantanamo
Guantanamo Cuba
01-2023

Skills

  • Financial analysis
  • Regulatory compliance
  • Data analysis
  • Inventory management
  • Problem solving
  • Effective communication
  • Physical stamina
  • Tag merchandise
  • Shelf organization
  • Team collaboration
  • Product packaging
  • Time management abilities
  • Report generation
  • Verbal and written communication
  • Proficiency in [technology]
  • Price negotiation
  • Recordkeeping and documentation

  • Customer relationship management
  • Market research

Timeline

FC Associate

Amazon
07.2024 - Current

Crew Member

Wendy's
07.2024 - 09.2024

Universal Banker

Banco Popular de Ahorro
02.2012 - 02.2024

Accounting And Finance - Finance

University Guantanamo

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