Leanethe Lalin
The Bronx,NY
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and sales. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Associate position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Wireless Sales Consultant
Total By Verizon
12.2023 - Current
- Collaborated with technical and non-technical staff and contractors at various levels to complete projects.
- Provided functional and technical direction and planning through project brainstorming, design and completion.
- Designed and implemented dynamic content and web-server applications using best practices.
- Managed various aspects as Windows Active Directory domain administrator, data administrator and source code control administrator.
- Assisted with server and network support for special projects.
- Streamlined checkout processes by quickly processing transactions while maintaining accuracy in cash handling activities.
- Maintained detailed records of client interactions using CRM software tools which improved communication between staff during busy periods.
- Delivered informative product demonstrations and presentations to customers, resulting in increased product interest and sales conversions.
- Assisted customers with device troubleshooting, offering prompt resolution of technical issues to maintain high levels of customer satisfaction.
- Boosted sales revenue by consistently meeting and exceeding sales targets for smartphones, accessories, and service plans.
- Collaborated with team members to optimize store performance and deliver exceptional customer experiences.
- Increased customer satisfaction by providing knowledgeable and efficient service on wireless products and services.
- Developed a deep understanding of the latest wireless technology trends to stay ahead in the competitive market.
- Resolved customer complaints promptly by offering appropriate solutions or escalating concerns as necessary per company guidelines.
- Implemented successful upselling techniques to promote higher-value products and maximize overall transaction value.
Crew Member
Dunkin Donuts
11.2023 - 12.2023
- Scheduled events in recreation facilities and monitored facility conditions.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Brewed coffee and tea and changed out drink station syrups.
Education
Bachelor of Arts -
Eugenio Maria De Hostos Community College
500 Grand Concourse, Bronx, NY 1045101.2023
High School Diploma -
Bronx Career And College Preparatory High School
Bronx, NY09.2022
Skills
- Camp Planning
- Team Cooperation
- Flexible Hours
- Clerical Support
- Confidential Records Management
- Collaborative Environments
- Customer Relationships
- Upselling strategies
- Sales Reporting
- Market awareness
- Goal-Oriented
- Sales and Promotions
- Product Knowledge
- Adaptable and Flexible
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
- Society of Women Engineers
- Freemason
- National Association of Social Workers
- Association for Computing Machinery
- Toastmasters
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Wireless Sales Consultant
Total By Verizon
12.2023 - Current
Crew Member
Dunkin Donuts
11.2023 - 12.2023
Bachelor of Arts -
Eugenio Maria De Hostos Community College
High School Diploma -
Bronx Career And College Preparatory High School