LeAnette Paden-Williamson
Gary,IN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Parent Liaison
21st Century Charter School
02.2023 - Current
- Managed confidential information regarding student records while maintaining strict adherence to privacy laws and guidelines.
- Instructed parents in school processes, academic programs, and available resources.
- Provided support to families in need by connecting them with relevant resources within the community.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Truancy Officer
21st Century Charter School
02.2023 - Current
- Maintained detailed case files on all assigned truant students, ensuring proper documentation of interventions tried and outcomes achieved.
- Collaborated with community organizations to provide additional support services for at-risk students.
- Facilitated early interventions for at-risk students by identifying potential warning signs of chronic absenteeism before it became an issue.
- Ensured compliance with state attendance laws by maintaining accurate records and reporting truancy issues in a timely manner.
- Served as a liaison between schools, parents, and law enforcement agencies to address truancy issues collaboratively.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Called parents and guardians to inquire about late or truant students.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Checked records for accuracy and completeness, and corrected errors.
- Accessed and used computer software applications to update and maintain records.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Retrieved and disseminated information from computer databases.
Human Service Consultant
State of Indiana, Division of Family Resources
10.2021 - 02.2023
- Examine the local office hard case file material and photocopy/scan pertinent information
- Locate and interview recipients for review
- Select and copy electronic screens appropriate for the type if review
- Analyze electronic file and the hard case file for discrepancies
- Conduct collateral contact investigation and resolve discrepancies
- Complete worksheets, schedules, budgets, and forms accurately, for content, grammar, and neatness
- Submit review packets in proper format and ensure reviews are accurate and complete
- Organize work assignments and schedules to meet deadlines
- Maintain Microsoft outlook calendar with work schedules
- Ensure the calendar, attendance report and milage claims agree
- Submit requests accurately and timely, for supplies, postage, attendance, mileage claims, or other documents as needed
- Maintain updated policy manual/reference materials and correctly implement said changes
- Schedule training, conference, meetings by securing adequate space/location and arranging travel/lodging as needed
- Order /complete collation/binding of printed materials/reports
- Attend mandatory training
State Eligibility Consultant
State of Indiana, Division of Family Resources
03.2017 - 10.2021
- Analyzed and interpreted federal and state regulations and policies
- Process all Solicited and unsolicited documents needed to determine eligibility
- Conduct initial interviews to determine eligibility for TANF, SNAP, and Medicaid programs
- Perform all data entry of information into ICES, FACTS, and SMART systems
- Evaluated budgets and computations for assistance amounts
- Document the status of each case assigned into CLRC
- Conduct redeterminations of case eligibility when needed
- Process any updates or changes reported
- Review Data Exchange for new case information
- Review and Authorize Case Benefits
- Data Entry into State database
State Eligibility Manager 1
State Of Indiana, Division of Family Resources
08.2016 - 03.2017
- Assist the Regional Manager and or Deputy Regional Manager in program planning in the areas covered by eligibility staff
- Insure that polices, regulations and operating procedures are followed by subordinate staff and conducted in a professional and ethical manner
- Supervise and assign work to maintain equitable work distribution and to cover vacant caseloads
- Ensure that work assignments are processed and reviewed in a timely manner, and within the federal and state rules, regulations and guidelines
- Monitor eligibility decisions made by subordinate staff in contractor and local offices
- Insure that all clients are treated in a courteous, professional and empathetic manner
- Meet with State and Contract staff to implement strategies to maximize efficiency in eligibility and Food Stamp issuance and accuracy
- Conduct performance appraisals and maintain a fact file for staff who report directly to the State Eligibility Manager
- Interview applicants for vacant positions and make hiring and promotional decisions
- Document need for or recommend and assist in carrying out disciplinary actions
- Represent the department in administrative appeals and hearings as a result of complaints by clients receiving services
- Data Entry into State database
Training and Development Specialist
ACS, A Xerox Company
02.2009 - 08.2016
- Provide classroom training on federal and state policies and procedures related to public assistance programs
- Data Entry into State Database
- Analyze training material and develop and implement new innovative techniques to disseminate information to trainees
- Continually expanding knowledge of federal and state regulations, policies and procedures
- Provide weekly assessment and reports of trainees' progress
- Manage a classroom size ranging from 1 - 24 trainees in each session
- Conduct WebEx training as needed
- Travel to complete or assist with training demands
Eligibility Specialist
State of Indiana, Division of Family Resources
02.2007 - 02.2009
- Analyzed and interpreted federal and state regulations and policies
- Process all Solicited and unsolicited documents needed to determine eligibility
- Conduct initial interviews to determine eligibility for TANF, SNAP, and Medicaid programs
- Perform all data entry of information into ICES, FACTS, and SMART systems
- Evaluated budgets and computations for assistance amounts
- Document the status of each case assigned into CLRC
- Conduct redeterminations of case eligibility when needed
- Process any updates or changes reported
- Review Data Exchange for new case information
- Data Entry into State database
Family Case Coordinator
State of Indiana, Division of Family Resources
05.1999 - 02.2007
- Analyzed and interpreted federal and state regulations and policies
- Maintained a caseload of 400 which entailed SNAP, TANF, and Medicaid public assistance
- Evaluated budgets and computations for assistance amounts
- Document the status of each case assigned to my caseload
- Referred clients for Employment and Training Services
- Determined Supportive Services as needed
- Liaison for clients with other community socials service agencies such as WIC, Lake County Voucher Programs etc
- Promoted health and wellness for clients and their children
- Researched and gathered information to support fraud investigations
- Wrote investigative reports referencing regulations when fraud was suspected
- Data Entry into State Database
Education
Bachelors of Arts - Human Service and Life Skills
Trinity Faith-Based University
Gary, IN06.2008
Skills
- Microsoft Office Excel
- Microsoft Office Outlook
- Microsoft Office PowerPoint
- Microsoft Office Word
- Learning Management Systems
- Indiana Client Eligibility System - ICES
- Strong oral and Written Communication Skills
- Indiana Eligibility Determination Service Systems - IEDSS
On The Job Trainings
- Management and Strategy Institute, Corporate Trainer Certified (CTC), 06/01/16, Lean Six Sigma White Belt Certified, 06/01/16
- Harvard, One Minute Manager Training, 06/01/09, Harvard Stepping Up to Management 1st Line Supervisor Program, 06/01/09, Harvard Stepping Up to Management as a Manager, 06/01/09, Harvard Stepping Up to Management Organizing Resources, Meetings and Time, 06/01/09, Harvard Stepping Up to Management Managing Performance, 06/01/09
Timeline
Parent Liaison
21st Century Charter School
02.2023 - Current
Truancy Officer
21st Century Charter School
02.2023 - Current
Human Service Consultant
State of Indiana, Division of Family Resources
10.2021 - 02.2023
State Eligibility Consultant
State of Indiana, Division of Family Resources
03.2017 - 10.2021
State Eligibility Manager 1
State Of Indiana, Division of Family Resources
08.2016 - 03.2017
Training and Development Specialist
ACS, A Xerox Company
02.2009 - 08.2016
Eligibility Specialist
State of Indiana, Division of Family Resources
02.2007 - 02.2009
Family Case Coordinator
State of Indiana, Division of Family Resources
05.1999 - 02.2007
Bachelors of Arts - Human Service and Life Skills
Trinity Faith-Based University
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