Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Leanisha Broom

Shreveport

Summary

  • Dynamic customer service professional with a proven track record at USAA Federal Savings Bank, excelling in relationship building and problem-solving. Recognized for enhancing customer satisfaction and consistently exceeding performance metrics. Skilled in cash handling and adept at fostering teamwork, contributing to a positive work environment and driving sales growth.
  • Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
  • Experienced with inventory management, ensuring accurate stock levels and timely order processing. Utilizes forklift operation skills to optimize warehouse space and streamline logistics. Track record of maintaining safety standards and promoting effective teamwork.

Overview

9
9
years of professional experience

Work History

Sales Associate

Cato Fashions
01.2024 - 08.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Customer Service Representative

USAA Federal Savings Bank
01.2024 - 12.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Participated in training programs to enhance product knowledge and customer service skills.

Cashier

Fallas Paredes Discount Stores
04.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Warehouse Worker

Walmart
05.2019 - 08.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.

Customer Service Representative

Teleperformance USA
01.2017 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

High School Diploma -

Woodlawn High School
Shreveport, LA
05-2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Cash register operation
  • Stocking and receiving
  • Sales expertise
  • Store opening and closing

Timeline

Sales Associate

Cato Fashions
01.2024 - 08.2025

Customer Service Representative

USAA Federal Savings Bank
01.2024 - 12.2024

Cashier

Fallas Paredes Discount Stores
04.2022 - 06.2023

Warehouse Worker

Walmart
05.2019 - 08.2022

Customer Service Representative

Teleperformance USA
01.2017 - 02.2019

High School Diploma -

Woodlawn High School

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