Leann Auten
Kings Mountain,NC
Summary
Dynamic and customer-focused professional with extensive experience at Starbucks, excelling in beverage preparation and customer service. Proven ability to enhance service speed and foster team collaboration, resulting in improved customer satisfaction. Skilled in cash handling and maintaining cleanliness standards, consistently creating a welcoming atmosphere for patrons.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
03.2020 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Operated espresso machines and blenders to ensure consistent beverage quality and presentation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Managed inventory by restocking supplies and monitoring product freshness regularly.
- Implemented efficient workflow practices to improve service speed during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cashier
McDonald's
01.2019 - 02.2020
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted customers with menu selections, enhancing overall dining experience.
- Maintained cleanliness and organization of work area to meet health standards.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Collaborated with team members to streamline service during peak hours.
- Implemented inventory management techniques to reduce waste and improve stock levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Arbys
01.2016 - 10.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness of service areas to ensure compliance with health and safety standards.
- Assisted customers with menu selections, providing knowledge of meal options and promotions.
- Handled cash, credit, and digital payments while ensuring accuracy in cash drawer management.
- Collaborated with team members to streamline operations during peak hours, enhancing service speed.
- Trained new staff on register operations and customer service best practices for effective onboarding.
- Managed inventory levels by restocking supplies as needed to maintain optimal product availability.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
East Gaston
Mount Holly, NCSkills
- Beverage preparation
- Espresso machine operation
- Customer service
- Cleanliness standards
- Team collaboration
- Cash handling
- Time management
- Service speed enhancement
- Customer relationship building
- Work area organization
- Friendly and outgoing
- Team player
- Team leadership
- Adaptive and creative
Timeline
Barista
Starbucks
03.2020 - Current
Cashier
McDonald's
01.2019 - 02.2020
Cashier
Arbys
01.2016 - 10.2017
High School Diploma -
East Gaston