Leann Becker
Lincoln,MT
Summary
Accomplished Dental Professional, adept in dental office administration and patient relations. Proven track record in enhancing insurance claim processes and boosting revenue recovery. Excelled in utilizing Dentrix and Eaglesoft, alongside demonstrating exceptional problem-solving abilities and teamwork. Certified Dental Assistant with a commitment to patient care and operational efficiency.
Overview
27
27
years of professional experience
Work History
Front Office Lead
Smile Montana Dental Center
Whitefish , MT
01.2022 - 03.2024
- Verified patients' insurance eligibility and benefits prior to appointments and procedures.
- Processed requests for pre-authorization of treatments from providers on behalf of patients.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Prepared and submitted detailed reports on insurance billing activities and outcomes.
- Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
- Answered customer questions to maintain high satisfaction levels.
- Collected, posted and managed patient account payments.
- Utilized insurance billing software to submit claims and track their status efficiently.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Submitted insurance claims and followed up on denials or discrepancies to ensure prompt payment.
- Provided administrative support to the dental team including filing, scheduling appointments and answering telephones.
- Researched account discrepancies and resolved billing issues quickly.
- Maintained accurate records of all billing activities, including charges, payments, adjustments, denials.
Scheduling/Front Desk Patient Coordinator
Crist Dental
Great Falls , MT
05.2020 - 07.2021
Scheduling Coordinator, Patient Account Specialist
Family Dental Center
Great Falls, MT
04.2003 - 05.2020
Certified Dental Assistant
Melton Dental
Helena , MT
07.1997 - 11.2002
Education
Certified Dental Assistant
Montana State University Great Falls
Great Falls07-1997
Skills
- Dental office administration
- Patient relations
- Patient intake procedures
- Dental billing and coding
- Insurance claims
- Aging Reports
- Dentrix, Eaglesoft, and Microsoft products
- HIPAA regulations
- Time management and prioritization
- Enthusiastic team player
- Self-driven and motivated
- Problem-solving
- DANB Certified Dental Assistant
Timeline
Front Office Lead
Smile Montana Dental Center
01.2022 - 03.2024
Scheduling/Front Desk Patient Coordinator
Crist Dental
05.2020 - 07.2021
Scheduling Coordinator, Patient Account Specialist
Family Dental Center
04.2003 - 05.2020
Certified Dental Assistant
Melton Dental
07.1997 - 11.2002
Certified Dental Assistant
Montana State University Great Falls
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