LeAnn Brown
Santa Barbara,CA
Summary
I am a hard working and self motivated student that has accrued a variety of skills over years of working professionally and in the classroom. Along with adept interpersonal and communication skills, I have developed an understanding of the social and behavioral sciences and clinical psychology. This field has shaped my behavior and understanding of others, both in a professional and social environment. It has awarded me the ability to establish a rapport with clients and colleagues alike, remain poised and competent with an ability to transcend cultural differences, and has equipped me with knowledge in ethics, clinical skills, and mental health. Additionally, 8 years of experience in various customer service positions have honed my strengths in planning, problem solving, and multitasking. Overall, I am a friendly, pleasant, and outgoing team-player who is always eager to learn.
Overview
11
11
years of professional experience
Work History
Operations Manager
Arte D'Italia Imports Inc.
Santa Barbara, CA
06.2019 - Current
- Managed job recruitment and training
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships and increased customer engagement through social media.
- Sought out prospective bulk purchasers with online research and maintained wholesale relationships.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Designed, implemented, and monitored web pages, plugins and functionality for continuous improvement.
Supervisor
Dollar General Market
Hemet, CA
04.2018 - 08.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed and implemented customer service policies to enhance satisfaction.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Department Manager
CVS Pharmacy
Hemet, CA
04.2015 - 07.2017
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
Delivery Driver
Domino's Pizza
Hemet, CA
03.2016 - 06.2016
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Managed customer inquiries and complaints in polite and professional manner.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Warehouse Shipping Associate
Amazon Fulfillment Center
Moreno Valley, CA
11.2015 - 01.2016
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Checked packages and merchandise for damage and notified vendors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
Human Resources/Assistant
Thomas Painting
Hemet, CA
08.2012 - 03.2015
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Examined, categorized, and sorted incoming documents.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Utilized problem-solving skills to address customer queries and complaints.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
Education
Master of Arts - Clinical Psychology
Antioch University, Santa Barbara
Santa Barbara, CA09.2024
Bachelor of Arts - Sociology And Clinical Psychology
University of California, Santa Barbara
Santa Barbara, CA06.2021
Associate of Arts - Psychology And Social And Behavioral Sciences
Mt. San Jacinto Community College
San Jacinto, CA05.2018
Skills
- Clerical skills
- Conflict Resolution
- Program Operations
- Improvement Strategies
- Social Psychology
- Psychological First Aid
- Mental Health Crisis Response
- Business administration
Timeline
Operations Manager
Arte D'Italia Imports Inc.
06.2019 - Current
Supervisor
Dollar General Market
04.2018 - 08.2018
Delivery Driver
Domino's Pizza
03.2016 - 06.2016
Warehouse Shipping Associate
Amazon Fulfillment Center
11.2015 - 01.2016
Department Manager
CVS Pharmacy
04.2015 - 07.2017
Human Resources/Assistant
Thomas Painting
08.2012 - 03.2015
Master of Arts - Clinical Psychology
Antioch University, Santa Barbara
Bachelor of Arts - Sociology And Clinical Psychology
University of California, Santa Barbara
Associate of Arts - Psychology And Social And Behavioral Sciences
Mt. San Jacinto Community College
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