LeAnn Charles - Small Business Owner - Excellence Squared Realty

Summary

Proven leader in operations and relationship management, I elevated Excellence Squared Realty and Jack Boyd Janitorial and Excellence Squared Realty through strategic planning and staff development. Skilled in negotiations and marketing strategy, I significantly improved profit levels and customer satisfaction, fostering robust professional networks and partnerships for sustained business growth. Hardworking Owner/Operator. enthusiastic about learning the Janitorial and later the Real Estate field inside and out. Pursues opportunities to learn new skills and contribute to the Businesses success. Offers strong administrative, relationship-building and problem-solving abilities. Enterprising Owner/Operator. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

23

years of professional experience

1

Certification

Work History

Owner /operator

Excellence Squared Realty

09.2019 - Current

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Trained and motivated employees to perform daily business functions.
Assessed income and expenses and adapted plans to improve profit levels.
Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Negotiated contracts with vendors to secure favorable terms for the business.

Owner /Operator

Jack Boyd Janitorial

02.2002 - 01.2019

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Trained and motivated employees to perform daily business functions.
Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Assessed income and expenses and adapted plans to improve profit levels.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Contributed positively to the local community through involvement in various events or charitable organizations.
Fostered strong professional network and partnership building skills to connect with quality leads.
Kept all building areas and equipment functional and well-organized to promote business performance.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Negotiated contracts with vendors to secure favorable terms for the business.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Improved safety standards by regularly reviewing protocols and implementing necessary updates.
Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.

Education

Bachelor of Arts - Communcations

Michigan State University

East Lansing, MI

05.2001 -

Skills

Operations Management

Relationship Management

DOT Compliance

Staff Training and Development

Documentation And Reporting

Sales negotiation

Strategic Planning

Payroll Processing

Business Planning

Negotiation

Marketing Strategy Development

Personnel Management