LeAnn Charles
Small Business Owner
Colorado Springs,CO
Summary
Proven leader in operations and relationship management, I elevated Excellence Squared Realty and Jack Boyd Janitorial and Excellence Squared Realty through strategic planning and staff development. Skilled in negotiations and marketing strategy, I significantly improved profit levels and customer satisfaction, fostering robust professional networks and partnerships for sustained business growth. Hardworking Owner/Operator. enthusiastic about learning the Janitorial and later the Real Estate field inside and out. Pursues opportunities to learn new skills and contribute to the Businesses success. Offers strong administrative, relationship-building and problem-solving abilities. Enterprising Owner/Operator. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner /operator
Excellence Squared Realty
09.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Negotiated contracts with vendors to secure favorable terms for the business.
Owner /Operator
Jack Boyd Janitorial
02.2002 - 01.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Assessed income and expenses and adapted plans to improve profit levels.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Education
Bachelor of Arts - Communcations
Michigan State University
East Lansing, MI 05.2001 -
Skills
Operations Management
Certification
Real Estate License in CO
Timeline
Owner /operator
Excellence Squared Realty
09.2019 - Current
Owner /Operator
Jack Boyd Janitorial
02.2002 - 01.2019
Bachelor of Arts - Communcations
Michigan State University
05.2001 -
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