LeAnn Douglas
Gregory,TX
Summary
Dynamic and results-driven management professional skilled in leading design team strategy and demonstrating excellent organization and communication in fast-paced environments. Effectively able to collaborate with cross-functional partners for the greatest potential impact and have an excellent track record of driving increased revenue, improving the buying experience and elevating company profiles with targeted markets.
Overview
18
18
years of professional experience
Work History
Design Center Manager
United-Finishes (Floors Inc.)
03.2012 - Current
- Recruit, train and supervise design staff in line with corporate and DOL standards.
- Conduct regular performance reviews, identifying areas for improvement and implementing necessary changes.
- Ensure designers consistently deliver high-quality designs that meet client expectations and requirements.
- Collaborate with sales teams to drive continuous growth in the design center's performance and profitability.
- Conducting product and service presentations to enhance business growth.
- Act as liaison between corporate entities, vendors and clients.
- Manage day-to-day operations of a 12,000ft design space.
- Generate revenue by upselling all company product offerings.
- Oversee all onsite construction/remodel projects.
- Manage and curate all design aspects of the home buying process.
- Conduct market forecasts to determine staffing needs.
- Responsible for acquiring bids/estimates for repairs and remodels.
- Ensure adherence to each contracted scope of work.
- Manage and reconcile monthly expenditures and commission reports.
- Design and stage models.
- Stay up-to-date with market trends and product information.
- Utilize multiple builder programs to include Sapphire, PHD, Home Selections and Bricks.
Design Center Manager
Woodside Homes
01.2007 - 12.2011
- Coordinated with vendors and suppliers for efficient procurement of materials, negotiating favorable terms for the company.
- Created company processes and procedures for design appointments.
- Estimated customer pricing based on floorplan.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer issues, enabling quick resolution enhancing customer satisfaction.
- In charge of aligning the design process with customer specifications and budgetary considerations; offered comprehensive explanations of available options.
- Remained current on industry trends by attending workshops, conferences, and trade shows regularly.
- Enhanced customer satisfaction by providing personalized interior design consultations and recommendations.
- Designed and staged models.
Education
Bachelor of Science - Psychology
University of Houston-Victoria
Victoria, TX06.1989
Skills
- Proficient in MS Office Suite
- Generated additional company profits in excess of 5 million annually
- Expertise in customer relations and upselling strategies
- Strong background in multi-tasking and problem-solving
Timeline
Design Center Manager
United-Finishes (Floors Inc.)
03.2012 - Current
Design Center Manager
Woodside Homes
01.2007 - 12.2011
Bachelor of Science - Psychology
University of Houston-Victoria
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