I am almost 2 years into college and extremely interested in the Surgical Technology program I would love to get hired on at the hospital while I complete the program I will than be continuing my education to get a degree as a Registered Nurse Surgical and Trauma are my base interests but open to learning any position available to get my foot in the door within the healthcare field
LeAnn Ferdig
Nampa,ID
Summary
Accomplished General Manager at Hawkins Pac-Out, adept in team leadership and customer relations, significantly enhanced operational efficiency and employee development. Demonstrated exceptional compassion and empathy, driving business growth and fostering strong customer and employee loyalty. Expert in multitasking and organization, with a proven track record in employee mentoring and risk management.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Patient-focused with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
General Manager
Hawkins Pac-Out
01.2016 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted payroll for employee's and managed a relationship with the store accountant regarding changes in employee information and tax criteria.
- Placed orders, maintained relationships with venders, inventory, and problem solved with maintenance contractors when equipment problems arose.
CNA/Certified Medication Technician
Spring Creek Assisted Living
03.2011 - 10.2013
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Was lead on PM crew and was in charge of other CNA/NA/Med Techs and would lead pro-activity in the facility as well as handle problems or concerns that arose on my shifts.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
CNA/Certified Medication Technician
Park Place Assisted Living Center
03.2010 - 02.2011
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Turned and repositioned patients to prevent bedsores.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Followed directions of licensed nurses to administer medications and treatments.
Companion Caregiver
Living Independently Forever Inc.
09.2007 - 01.2009
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients that were both children and adults with disabilities.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Helped clients work through social skills in and out of the community, behavioral cues, and learning disabilities.
NA/CNA Student
Capital Care Center
11.2005 - 08.2007
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Associate of Science - Health Sciences
College of Western Idaho
Nampa, ID05-2026
Skills
- Team leadership
- Compassion and empathy
- Customer/Patient relations
- Risk management
- Employee scheduling
- Employee development
- Multitasking and organization
- Emotional support
- Medication assistance
- Patient advocacy
- Critical thinking
- Flexibility and adaptability
- Time management
Interests
Timeline
General Manager
Hawkins Pac-Out
01.2016 - Current
CNA/Certified Medication Technician
Spring Creek Assisted Living
03.2011 - 10.2013
CNA/Certified Medication Technician
Park Place Assisted Living Center
03.2010 - 02.2011
Companion Caregiver
Living Independently Forever Inc.
09.2007 - 01.2009
NA/CNA Student
Capital Care Center
11.2005 - 08.2007
Associate of Science - Health Sciences
College of Western Idaho
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