Dorothy Hammon
Colorado City,AZ
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
8
8
years of professional experience
Work History
Event Coordinator
Vibrant moments events
Colorado City , AZ
07.2024 - Current
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Supervised staff members responsible for registration desk setup and management during events.
Office Manager/Senior Customer Service Manager
Pane Management
Colorado City , AZ
05.2019 - 08.2024
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided training to new hires on office policies and procedures.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Customer Service Representative
Wilson Electronics
St. George , UT
03.2023 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Loss Draft Specialist
Primary Residential Mortgage
Colorado City , AZ
08.2016 - 11.2018
- Reviewed and processed loss draft documents to ensure accuracy of information.
- Maintained accurate tracking systems to monitor progress of each case.
- Responded promptly to customer inquiries via email or telephone calls.
- Provided technical support for customers regarding the completion of required forms and documents.
- Created spreadsheets detailing account activity, including payments received and disbursed amounts.
- Monitored accounts receivable aging reports on a daily basis.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Examined claims, records and procedures to grant approval of coverage.
Education
Event Planning -
QC Event School
Remote12-2024
High School Diploma -
Centennial Park Highschool
Centennial Park AZ05-2016
Skills
- Team Supervision
- Office Management
- Administrative Support
- Supply Management
- Contract Administration
- Compliance Monitoring
- Scheduling and calendar management
- Project Management
- Scheduling Coordination
Timeline
Event Coordinator
Vibrant moments events
07.2024 - Current
Customer Service Representative
Wilson Electronics
03.2023 - 07.2024
Office Manager/Senior Customer Service Manager
Pane Management
05.2019 - 08.2024
Loss Draft Specialist
Primary Residential Mortgage
08.2016 - 11.2018
Event Planning -
QC Event School
High School Diploma -
Centennial Park Highschool
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