Leann Higgins
Virginia Beach,VA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Top-notch Head Bartender delivering prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Manager/Bartender
Frankies, Inc. (Green Parrot Grille)
Virginia Beach, VA
01.2012 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Customer Service
Eurpac Services
Virginia Beach, VA
02.2009 - 11.2011
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
- Sorted and processed incoming reports before putting data into processing software.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered average of fifty(50) calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Investigated and resolved accounting, service and delivery concerns.
Owner/Painter
Miracle Paint Company, LLC
Norfolk, VA
02.2007 - 01.2009
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Performing paint duties to complete jobs in a timely manner.
Manager
Flashback, Inc
Virginia Beach, VA
02.2001 - 01.2005
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed and maintained relationships with customers and suppliers through account development
Yeoman
United States Navy
Norfolk, VA
05.1994 - 02.2001
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used Microsoft Word and other software tools to create documents and other communications
- Handled fifty (50) calls per day to address customer inquiries and concerns
Education
High School Diploma -
Liberty High School
Bethlehem, PA06.1991
Skills
- Guest Satisfaction
- Managing Deliveries
- Customer Preferences
- Teamwork and Professionalism
- Cocktail Service
- Liquor, Beer and Wine Knowledge
- Outstanding Customer Service
- Cash Handling and Management
- Responsible Serving
- Age Identification and Compliance
- Ordering Bar Supplies
- Accurate Cash Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager/Bartender
Frankies, Inc. (Green Parrot Grille)
01.2012 - Current
Customer Service
Eurpac Services
02.2009 - 11.2011
Owner/Painter
Miracle Paint Company, LLC
02.2007 - 01.2009
Manager
Flashback, Inc
02.2001 - 01.2005
Yeoman
United States Navy
05.1994 - 02.2001
High School Diploma -
Liberty High School
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